MS Office
Marivic Lemke
Customer Service Representative
Horneburg,NI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Service Representative
Majorel GmbH
Muenster
04.2022 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
Assistant English Teacher
Little Daisies GmbH, Munich
Bavaria
01.2020 - 07.2020
- Maintain a safe play environment
- Dress children and change diapers
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities,behaviors, and related issues
- Care for children in an institutional settings, such as group homes, nursery schools, private businesses, or schools for the handicapped
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Customer Service Assistant
Mouser Electronics
Munich, Bavaria
01.2019 - 05.2019
- Submitted completed orders quickly to maximize delivery efficiency.
- Answered customer questions about product availability and shipment times.
- Processed payments and adjusted customer accounts to maintain current system data.
- Delivered prompt service to prioritize customer needs.
Assistant English Teacher
Infanterix Multilinguale Krippen, Kindergärten
Munich, Bavaria
09.2018 - 12.2018
Assistant English Teacher
Fulghum & Romeni GmbH
Munich, Bavaria
11.2017 - 05.2018
Customer Service Representative
Expert Global Solutions, NCR
Quezon City, Philippines, Philippines
06.2014 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Cross-trained and provided back up for customer service managers.
Customer Service Representative
Convergys
Manila, Philippines, Philippines
08.2012 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Bachelor of Elementary Education - Major in Preschool Education
University of Valenzuela City
Valenzuela City, NCR Philipines 06.2008 - 03.2012
Skills
Complaint resolution
Creative problem solving
Account management
Technical issues analysis
Customer service expert
Multitasking Abilities
Written Communication
Analytical and Critical Thinking
Excellent Communication
Software
Adobe Photoshop
Certification
Goethe Zertifikat German B1
Timeline
Customer Service Representative
Majorel GmbH
04.2022 - Current
Assistant English Teacher
Little Daisies GmbH, Munich
01.2020 - 07.2020
Goethe Zertifikat German B1
10-2019
Customer Service Assistant
Mouser Electronics
01.2019 - 05.2019
Assistant English Teacher
Infanterix Multilinguale Krippen, Kindergärten
09.2018 - 12.2018
Assistant English Teacher
Fulghum & Romeni GmbH
11.2017 - 05.2018
TOEFL English C1
09-2017
Customer Service Representative
Expert Global Solutions, NCR
06.2014 - 06.2016
Customer Service Representative
Convergys
08.2012 - 03.2014
Bachelor of Elementary Education - Major in Preschool Education
University of Valenzuela City
06.2008 - 03.2012