Marjorie Grace Gona
Manila
Summary
Hardworking and passionate job seeker in a healthcare organization with strong organizational skills and with extensive experience in office administration, customer service, and healthcare settings eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Gesundheitsund Pflegeassistent
Asklepios Hospital St. Georg
03.2023 - Current
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Maintained a safe environment for patients and staff by adhering to strict safety guidelines during radiation therapy sessions.
- Reduced treatment side effects by closely monitoring patients and administering appropriate medications as needed.
- Utilize advanced nursing skills and clinical knowledge in oncology and radiation therapy to provide high-quality patient care.
- Assessed patients during course of treatment to identify concerning reactions.
- Monitored patient reactions after administering medications and IV therapies.
Gesundheitsund Pflegeassistent
Kursana Residenz
06.2022 - 03.2023
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Executed wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
German-Speaking Customer Service Officer
WOYN (We Operate Your Network)
01.2021 - 01.2022
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Provide technical and general support services to various global clients.
- Receive, process and resolve tickets per defined SLA's.
- Proactively update customers on the status of their tickets.
- Properly escalate and coordinate priority issues to next level support for handling.
Medical Chart Abstractor
Shearwater Health Services
01.2020 - 01.2021
- Facilitated audits by maintaining organized and up-to-date files on all chart abstractions performed.
- Reduced errors in medical records by thoroughly reviewing and verifying patient information during chart abstraction.
- Increased accuracy of medical records by reviewing and abstracting patient charts for relevant data.
- Maintained strict confidentiality of sensitive patient information during the entire process of chart abstraction work history section.
- Verified accuracy of patient information in medical records.
Processing Staff - Coordinator
Aventus Medical Care Inc.
04.2014 - 08.2018
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Oversaw recruitment efforts to attract top talent, leading to an increase in overall staff quality and skill sets.
- Gathered and organized materials to support operations.
Education
Bachelor of Science - Nursing
Manila Doctors College
Manila, Philippines03.2010
Skills
- Language Skill (German B2)
- Customer Support
- Call center experience
- Microsoft PowerPoint
- Travel Planning
- Microsoft Outlook
- Spreadsheets
- Microsoft Excel
Languages
German
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Gesundheitsund Pflegeassistent
Asklepios Hospital St. Georg
03.2023 - Current
Gesundheitsund Pflegeassistent
Kursana Residenz
06.2022 - 03.2023
German-Speaking Customer Service Officer
WOYN (We Operate Your Network)
01.2021 - 01.2022
Medical Chart Abstractor
Shearwater Health Services
01.2020 - 01.2021
Processing Staff - Coordinator
Aventus Medical Care Inc.
04.2014 - 08.2018
Bachelor of Science - Nursing
Manila Doctors College
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