Markus Ganzmann
Höchstadt,Bavaria
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Managing Director
KGM Events Limited
2 2020 - Current
- Incorporation of private limited company
- Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Client Service Manager
Thomann Music GmbH
08.2017 - Current
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Designed training programs for new hires, expediting their integration into team and enhancing their skill set.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels e.g. 50-80 customer calls per day and 10 per cent more customer satisfaction
- Successfully resolved escalated client issues, restoring trust and safeguarding company''s reputation.
Freelance Personal Trainer
Self-employed
02.2015 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Collaborated with other fitness professionals to develop and implement new programs.
Client Service Manager
Delphi Connection Systems
10.2009 - 09.2014
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Championed culture of open communication within team, fostering seamless collaboration among colleagues.
- Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.
- Streamlined processes to improve operational efficiency, reducing costs and increasing productivity.
Ferderal Border Guard
Federal Police
09.2004 - 09.2010
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
- Planing/monitoring of onsite and offsite training measures i.e. harbours, airports. Reporting to high command on daily basis
- Enhanced team communication through regular briefings, sharing pertinent information about potential risks or safety concerns.
- Assisted in training new police officers on procedures, site-specific protocols, and effective security practices.
Computer Lathe Operator
INA Schaeler HMF
03.2000 - 08.2000
- Assisted in training new employees on proper lathe operation techniques, ensuring a well-prepared workforce.
- Developed strong working relationships with colleagues, fostering effective teamwork and collaboration throughout the facility.
- Increased safety within the workplace by conducting regular equipment inspections and identifying potential hazards.
- Operated various types of lathes, expanding skillset and versatility within the role of Lathe Operator.
Education
Professional Training -
The Training Room
05.2014 - 05.2014
Professional Training -
BPOLLZ Cottbus (Federal Border Guard)
08.2004 - 05.2001
Student -
Berufsoberschule Fürth
09.2000 - 05.2001
Professional Training -
INA Werk Schaeler OHG
09.1996 - 04.2000
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Skills
Holistic approach to health and performance
Leadership
Team building
Reverse mentoring
Ability to galvanise team members to generate synergy efects
Highly experienced with MS office
Excellent numeracy skills
Elaborate Communication skills
Working quickly and acurately
Sharp attention to detail
Good workflow management
Cycling, Brazilian jiu-jitsu,
Coach for individual cyclists and triathletes. Coaching experiences at UCI Continental Team. Active cyclist, joined biggest club in Munich to train and partake on races with fellow club members.
Brown belt in Brazilian jiu-jitsu. Coach and competitor in jiu-jitsu.
Timeline
Client Service Manager
Thomann Music GmbH
08.2017 - Current
Freelance Personal Trainer
Self-employed
02.2015 - Current
Professional Training -
The Training Room
05.2014 - 05.2014
Client Service Manager
Delphi Connection Systems
10.2009 - 09.2014
Ferderal Border Guard
Federal Police
09.2004 - 09.2010
Professional Training -
BPOLLZ Cottbus (Federal Border Guard)
08.2004 - 05.2001
Student -
Berufsoberschule Fürth
09.2000 - 05.2001
Computer Lathe Operator
INA Schaeler HMF
03.2000 - 08.2000
Professional Training -
INA Werk Schaeler OHG
09.1996 - 04.2000
Managing Director
KGM Events Limited
2 2020 - Current
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