Markus Mergenthaler
Schwarzach am Main
Kurzprofil
As a Key Account Manager with many years of experience in customer care, I am committed to understanding and meeting my clients' needs. With my excellent communication skills and strong business sense, I am able to develop and implement successful sales strategies. I am looking for an opportunity to expand my skills in a service-oriented company.
Übersicht
1
1
Language
1
1
Certification
19
19
years of post-secondary education
31
31
years of professional experience
Berufserfahrung
Key Account Manager
tecle motion GmbH
2024.10 - 2026.09
- Develop and expanding new and existing Customers
- Consulting
- Solution selling: Carrier, Security, Cloud- & IT-Infrastructure, Data Center, XaaS/ SaaS, managed, Awareness, AI
- Contract negotiation / closing
- Account and business planning
- Opportunity and pipeline Management
Named Account Manager
Avaya GmbH & Co. KG
Frankfurt am Main
2008.04 - 2024.09
- Develop and expanding existing Customers
- 15 accounts
- Direct /indirect touch in Combination with Tier 1, Tier 2 Partner, Distribution
- New Customer Acquisition
- Additional value analyses and planning
- Solution selling in all Areas: Private/ Public Cloud, As a Service, Healthcare, Carrier, Networking, Unified Communication, Video, Contact-Center, with additional services: Managed Services, Maintenance, Implementation, Financial Services
- Contract negotiation / closing by accessions and expansion of existing Systems
- Account and business planning
- Opportunity and pipeline Management, quarter and weekly forecast planning
- Confirmation with SOX, Compliance, Code of Conduct
Sales Consultant Farmer / Hunter
Avaya GmbH & Co. KG
Nürnberg
2006.11 - 2008.04
- Develop and expanding existing Customers
- Direct touch
- New Customer / Location Acquisition
- Additional value analyses and planning
- Solution selling in all 4 Avaya Areas: Carrier, Unified Communication, Video, Contact center, with additional Services: Managed Services, Maintenance, Implementation, Financial Services
- Contract negotiation / closing
- Account and business planning
- Opportunity and pipeline Management
- Confirmation with SOX, Compliance, Code of Conduct
Sales Consultant & Channel Account Manager
Avaya GmbH & Co. KG
Nürnberg
2005.11 - 2006.11
- Sales Executive
- New Customers in all Areas of Telecommunications, VoIP, WAN / LAN, Network, Security, CTI, UMS, Carrier, Dect
- Increase Revenue through cross and upselling
- Integrate indirect Sales / Business Partners
- Search, Evaluation and Acquisition of new Channel
- Partner, Management and Development of the Business Partner
- Increase Revenue through cross and upselling
- Contract- Negotiation
Sales Consultant Hunter
Avaya GmbH & Co. KG
Nürnberg
2004.04 - 2005.11
- Sales Executive
- New Customers in all Areas of Telecommunications, VoIP, WAN / LAN, Network, Security, CTI, UMS, Carrier, Dect
- Increase Revenue through cross and upselling
Sales Assistant
Avaya GmbH & Co. KG
Nürnberg
2003.06 - 2004.04
- Support of existing Customers in all Areas of Communications, VoIP, WAN / LAN, Networks, Security, CTI, UMS, Carrier, Dect
- Increasing Revenue through cross-selling
- Identifying new Costumer
Presales
Avaya GmbH & Co. KG
Würzburg
2001.07 - 2003.06
- Technical Clarification of the Order
- Meetings with Senior Management, IT Department, Project Management, Consultant
- Planning Technician Resources, Trainings
- Invoice Verification
- Deputy of Technical Group
Technician Engineer
Avaya GmbH & Co. KG
Würzburg
1996.09 - 2003.06
- Implementation of huge Systems and Applications
- Specialist in Hospitality and Public Sector
Military Service
1995.10 - 1996.08
Ausbildung
Master Professional in Business Management -
Industrie & Handelskammer (kfm. Betriebswirt - IHK)
Würzburg 2006.01 - 2010.01
English Intermediate 2-4 -
2006.05 - 2006.11
Training to a Technician Engineer -
Bosch- Group
1991.09 - 1995.10
High School -
Mittlere Reife
Dettelbach 1987.01 - 1991.01
Primary School -
Schwarzach am Main 1981.01 - 1987.01
Masterful Sales Presentation Skills -
2008.01 -
Training Strategic Solution Selling -
2006.01 -
Special Training Hunter -
2005.01 -
Exhibition Training -
2004.01 -
Training Safety Inspector -
2001.01 -
Kompetenzen
- Networking skills
- Strategic planning
- Business-fluent German and English skills in speaking and writing
- Well-groomed and confident appearance
- Strong sales affinity
- Relationship Management
- Marketing and market research
- Presentation skills
- Regional market knowledge
- Product knowledge
- Business expertise
- Excellent analytical skills
- Results-oriented work approach
- Conversation and negotiation leadership
- Customer orientation
- Leadership skills
- Problem-solving skills
- Extensive experience working from home
- Communication skills
- Presentation strength
- High level of customer and service orientation
- Profound PC skills
Language
English, fluently
Fortgeschritten (B1)
B1
Zertifizierung
2008- 2018 yearly, Avaya Professional Sales Specialist, Networking Solution, Avaya Professional Sales Specialist, Contact Center, Avaya Professional Sales Specialist, Unified Communication, Avaya Professional Sales Specialist, Avaya Aura, Avaya Professional Sales Specialist, SME Communication, Avaya Professional Sales Specialist, Video, Collaboration, Conferencing, Additional Skills
Personal
- Place of Birth: Dettelbach
- Family Status: Married, two Children
Computer
- SAP basics
- Salesforce, daily
- E-cockpit/ E-offer
- MS Office, Outlook, Word, Excel, Power Point, daily
- OS, x, IOS basics
- MS Teams
- MS Dynamics
- AI
Driving Lizenz
CE
CUST
- Schwarzach am Main, 2026
- Markus Mergenthaler
Hobbys
- Running
- Soccer
- Cycling
Zeitleiste
Key Account Manager
tecle motion GmbH
2024.10 - 2026.09
Named Account Manager
Avaya GmbH & Co. KG
2008.04 - 2024.09
Masterful Sales Presentation Skills -
2008.01 -
Sales Consultant Farmer / Hunter
Avaya GmbH & Co. KG
2006.11 - 2008.04
English Intermediate 2-4 -
2006.05 - 2006.11
Master Professional in Business Management -
Industrie & Handelskammer (kfm. Betriebswirt - IHK)
2006.01 - 2010.01
Training Strategic Solution Selling -
2006.01 -
Sales Consultant & Channel Account Manager
Avaya GmbH & Co. KG
2005.11 - 2006.11
Special Training Hunter -
2005.01 -
Sales Consultant Hunter
Avaya GmbH & Co. KG
2004.04 - 2005.11
Exhibition Training -
2004.01 -
Sales Assistant
Avaya GmbH & Co. KG
2003.06 - 2004.04
Presales
Avaya GmbH & Co. KG
2001.07 - 2003.06
Training Safety Inspector -
2001.01 -
Technician Engineer
Avaya GmbH & Co. KG
1996.09 - 2003.06
Military Service
1995.10 - 1996.08
Training to a Technician Engineer -
Bosch- Group
1991.09 - 1995.10
High School -
Mittlere Reife
1987.01 - 1991.01
Primary School -
1981.01 - 1987.01