Markus Speckhaus-Wilms
Weilerswist
Summary
Strong personality able to stay calm and work efficiently even under pressure. Proactive and solution-oriented towards customers, team members and internal stakeholders. Able to learn and adapt quickly, even if new to a role or line of business. Creative and thinking outside the box to improve internal procedures and increase sales.
Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and sales.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Zimmer Biomet Deutschland GmbH
10.2023 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Built relationships with customers and community to promote long term business growth.
Inside Sales Representative DACH Centrifuge & Cell Health
Beckman Coulter GmbH
11.2020 - 08.2023
- Company Overview: part of Danaher Corporation
- Selling consumables for centrifuge and cell viability instruments
- Significantly involved in setting up a entire new european inside sales team
- Generating and pursuing leads within the Beckman Life Science Portfolio
- Upsell and cross-sell of Beckman´s Life Science solutions
- Account and territory management for the DACH region
- Creating and sustaining forecast as well as exercising funnel management
- Backup for various territories / product segments
- Creating and following up on quotations for the relevant product segment
Sales & Customer Support Specialist DACH
Abbott Rapid Diagnostics Germany GmbH
07.2018 - 10.2020
- Company Overview: part of Abbott Laboratories, manufacturer of rapid diagnostics, Business Unit Infectious Diseases
- Customer care for pharmacies, medical practices and sales responsibility for pharmaceutical wholesalers
- Calculating and creating quotations for distributors and wholesalers
- Project work to establish and implement a new sales strategy
- Providing support for field sales team
- Account management and sales responsibility for distribution customers
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Elevated customer support experience by adopting customer-first approach in all interactions.
Trainee in wholesale and foreign trade
Limora GmbH & Co. KG
07.2016 - 06.2018
- Company Overview: wholesaler and retailer of spare parts and accessoires für classic cars
- Advising customers
- Creating quotations
- Complaint and return management
- Order management
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Evaluated customer needs and feedback to drive product and service improvements.
Senior Customer Service and Helpdesk Specialist
arvato direct services GmbH
12.2010 - 06.2016
- Company Overview: service provider for telecommunication services
- Customer care for telecommunication services and mobile business solutions
- Upsell of mobile services
- Specialist support for troubleshooting and complaint escalations
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed training materials to enhance staff proficiency and productivity.
- Facilitated workshops for professional development of junior staff members.
Education
Merchant in Wholesale And Foreign Trade - Commerce
IHK Koblenz / Berufskolleg Des Rhein-Sieg-Kreises
Siegburg, Germany06-2018
No Degree - Business Administration
Westfälische Wilhelms-Universität Münster
Münster, GermanyGeneral qualification for university entrance -
Phoenix-Gymnasium
07.2001
Skills
- MS Word, Excel, Powerpoint, Power BI
- Salesforce CRM
- Coaching and mentoring
- Problem-solving aptitude
- Team collaboration
- Documentation and reporting
- Process optimization
- Sales Trainings: Value Selling Associates: Value Selling Framework (October 2018), Insights: Discovery / Faster Stronger Me (June 2019), Miller Heiman Group: Strategic Selling with Perspective (October 2020), Insights: Discovery & Solution Selling (Oktober 2024)
- Miscellaneous: Driving license class B, medical product consultant acc §31 MPG (German Medical Products Act)
Certification
Certificates and references are available on request.
Languages
German
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Italian
Elementary (A2)
Timeline
Inside Sales Representative
Zimmer Biomet Deutschland GmbH
10.2023 - Current
Inside Sales Representative DACH Centrifuge & Cell Health
Beckman Coulter GmbH
11.2020 - 08.2023
Sales & Customer Support Specialist DACH
Abbott Rapid Diagnostics Germany GmbH
07.2018 - 10.2020
Trainee in wholesale and foreign trade
Limora GmbH & Co. KG
07.2016 - 06.2018
Senior Customer Service and Helpdesk Specialist
arvato direct services GmbH
12.2010 - 06.2016
General qualification for university entrance -
Phoenix-Gymnasium
Certificates and references are available on request.
Merchant in Wholesale And Foreign Trade - Commerce
IHK Koblenz / Berufskolleg Des Rhein-Sieg-Kreises
No Degree - Business Administration
Westfälische Wilhelms-Universität Münster
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