Marshell Harrigan
Wilmington
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Administrative Assistant
Wilmington Job Corps
Wilmington
08.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted in planning events and activities to enhance student engagement and development.
Customer Service Representative
Comast
New Castle
02.2016 - 03.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complaints efficiently to enhance customer satisfaction and loyalty.
- Strengthened customer retention by offering discount options.
- Managed high call volumes while maintaining professionalism and composure.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with inquiries regarding services and billing issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Direct Care Worker
Open Systems Healthcare
Wilmington
05.2013 - 12.2019
- Provided personal care to clients, such as bathing, grooming and toileting.
- Assisted clients with daily living activities and personal care needs.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Maintained a safe and clean environment for clients at all times.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Followed care plan and directions to administer medications.
- Established trusting relationships with clients by being a reliable source of support.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
John Dickerson High School
Wilmington, DE05-1993
Some College (No Degree) - Behavioral Science
Wilmington University
New Castle, DESkills
- Scheduling and calendar management
- Document management
- Event coordination
- Data entry
- Microsoft Excel
- Office administration
- Inventory management
- Budget tracking
- Time management
- Team collaboration
- Meeting arrangements
- Email management
- Organizational skills
- Strong interpersonal skills
Custom
- 7/13/26, 8:47 AM
- Marshall Harrigan Resume.pdf
- Chrome-extension://efaidnbmnnnnibpcajpcgclfindmkaj/https://jobcorps-my.sharepoint.com/personal/harrigan_marshall_jobcorps_org/Documents/MyCl...
Certification
- cpr certified
Accomplishments
- Earned Employee of the Month at multiple employers due to job performance
Timeline
Administrative Assistant
Wilmington Job Corps
08.2022 - Current
Customer Service Representative
Comast
02.2016 - 03.2020
Direct Care Worker
Open Systems Healthcare
05.2013 - 12.2019
High School Diploma -
John Dickerson High School
Some College (No Degree) - Behavioral Science
Wilmington University