MARTEZ MADISON
Kaiserslautern
Summary
Seasoned Buyer bringing in-depth retail and professional experience in diverse environments. First-rate planner, manager and communicator highly trained in purchasing and supply chain management. Proficient in managing purchasing needs in high-volume retail operations. Skilled research and forecasting abilities with strengths in communication and key relationship management.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Procurement Analyst(Buyer)
Kaiserslautern, Germany
04.2023 - Current
- Demonstrated strong negotiation skills, consistently obtaining favorable pricing and payment terms from suppliers.
- Prepared detailed reports on procurement activities for senior management review, providing insights into purchasing trends and potential areas of improvement.
- Analyzed spend data to identify areas of potential cost savings or risk mitigation within the organization''s purchasing activities.
- Maintained accurate records of all procurement activities, facilitating efficient audit processes and regulatory compliance.
- Managed supplier performance, evaluating quality, delivery, and overall service levels to ensure continuous improvement in the procurement function.
- Conducted market research to stay informed about industry trends, ensuring competitive pricing and product availability.
- Reduced procurement costs with strategic sourcing initiatives, identifying alternative suppliers for cost savings opportunities.
- Streamlined procurement processes for increased efficiency and reduced order lead times.
- Achieved cost savings by negotiating contracts and purchase agreements with vendors.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Facilitated communication between internal stakeholders and external suppliers, fostering strong working relationships throughout the entire procurement lifecycle.
Insurance Advisor
Teleperformance/Highmark
03.2021 - 11.2022
- Ensured compliance with all procurement regulations and corporate policies while managing multiple projects, demonstrating the ability to work well both independently and as part of a team
- Analyzed healthcare needs to establish eligibility and recommend optimal products, consistently striving to surpass departmental and personal goals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Streamlined policy renewals for clients, leading to improved retention rates.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Collaborated with underwriters to customize insurance policies for unique client needs, achieving higher sales numbers.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
- Managed a diverse portfolio of clients, consistently meeting individual needs while maximizing revenue growth.
- Resolved claims disputes efficiently by liaising between clients and insurance companies, maintaining high levels of customer satisfaction.
- Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
- Conducted in-depth analyses of clients'' financial situations, identifying gaps in coverage and recommending appropriate policy adjustments.
- Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction 25%.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 10%.
Armament Technician
AECOM
02.2018 - 01.2020
- Streamlined armament operations by implementing efficient inventory management strategies for tools and equipment.
- Ensured safety by strictly adhering to technical orders, guidelines, and regulations during the handling of munitions.
- Enhanced weapon system reliability by conducting thorough armament inspections and maintenance procedures.
- Improved team productivity by providing comprehensive training on armament systems and safe handling practices.
- Conducted regular audits of equipment storage facilities, ensuring compliance with safety standards and regulations.
- Provided expert guidance on proper munitions handling techniques, minimizing risks associated with accidents or mishandling incidents.
- Maintained high levels of security awareness while managing sensitive information related to military assets and capabilities.
- Developed strong relationships with suppliers and vendors to ensure timely delivery of parts and materials for armament maintenance activities.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Rated job performance for 4 subordinates providing timely and effective feedback.
Store Associate
Defense Commissary Agency, DECA | Wiesbaden, Germany
04.2017 - 02.2018
- Managed over 25 customer calls daily, boosted sales by average of 10% through strategic customer service and engagement
- Ensured asset accountability and compliance, alongside managing cash assets, and maintaining accurate balance sheets
- Collect information about problems and leads user through diagnostic procedures to determine source of error
- Answers evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Excel in managing and documenting data with proficiency in Microsoft Word and key software tools, ensuring clear, complete, and compliant records.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled cash register operations accurately, balancing drawers at end of each shift.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Site Manager/Unit Deployment Manager/Lead Patrolman
United States Air Force, USAF
04.2007 - 10.2016
- Develop and conduct tabletop and full-scale Force Protection exercise at DoD facility
- Ensured annual DoD exercise requirements are fulfilled, tracked, and correct deficiencies and shortcomings as required
- Exposure to the Risk Management Framework (RMF) transition with the Air Force
- Familiarized self with general principles and general cybersecurity risk information
- Ability to identify and recognize vulnerabilities or threats
- Provide Intermediate 'hands-on' work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment
- Supervise and manage daily configuration and operation of business systems that may be mainframe, mini, or client/server-based-served as Defense Biometric Identification System (DBIDS) and Installation Access Control (IACS) Site Manager
- Ensured proper surveillance of the perimeter and secure internal areas through the use of close circuit television CCTV and other intrusion detection systems (IDS), Thermal imagers, and surveillance via both hardwire and UHF/VHF communication
- Collect, document, and analyze network metrics to identify potential patterns and trends, work with application tools and technical teams to document steps for improvements, and maintain customer satisfaction in every step of the service delivery model
- Analyze, write, and improve Knowledge Databases, Standard Operating Procedures (SOP), and Work Order Procedures (WOP) to reduce resolution wait times, enhance actionable response times, and maintain contractual compliance
- Completes, maintains, and processes pertinent paperwork and records to include workload data
- Served as Unit Training Manager; coordinated and tracked readiness of 330 personnel due for mandatory readiness and training requirements to report overall readiness status of unit to the commander in monthly briefings-organized and directed movement of 1,400 personnel deployed throughout Europe
- Conducted threat analysis and relayed Threat Condition status; supervised and validated facilities' physical security, prepared and submitted police blotters, reports, and related documents; implemented Security Reporting/Alerting Systems and briefed reports to higher headquarters
- Utilized LOGMOD and MS Office software applications to prepare briefings and reports and to validate data
- Coordinated travel arrangements with agencies in various deployed locations, resulting in savings of over $2 million for the Department of Defense
- Served as Unit Training Manager; coordinated and tracked readiness of 330 personnel due for mandatory readiness and training requirements to report overall readiness status of unit to the commander in monthly briefings-organized and directed movement of 1,400 personnel deployed throughout Europe
- Handles customer problems that arise from the use of the above-listed applications/processes
- Awarded commendation by the Army Garrison Commander for exceptional performance in the Joint Wing Exercise
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
Education
MBA in Management of Information Technology -
Schiller International University
Heidelberg, Germany03.2021
Bachelor of Business Administration - Project Management
American InterContinental University
Chandler, AZ07.2019
Associate's of Science - Criminal Justice
Community College of the Air Force
Montgomery, AL04.2016
Skills
- Cost Analysis
- Supply Chain Optimization
- Project Management
- Problem-Solving
- Crisis Management
- Skilled negotiator
- Policy expertise
- Policy analysis
- Information Security
- Access Control
- Strategic Sourcing
- Supplier Relationship Management
Certification
- Professional Project Manager (PMP), #3371698, 10/07/2025, PMI
- COMPTIA SECURITY + Certificate, 10/07/2025, CompTIA
- COMPTIA NETWORK + Certificate, 09/22/2025, CompTIA
Timeline
Procurement Analyst(Buyer)
Kaiserslautern, Germany
04.2023 - Current
Insurance Advisor
Teleperformance/Highmark
03.2021 - 11.2022
Armament Technician
AECOM
02.2018 - 01.2020
Store Associate
Defense Commissary Agency, DECA | Wiesbaden, Germany
04.2017 - 02.2018
Site Manager/Unit Deployment Manager/Lead Patrolman
United States Air Force, USAF
04.2007 - 10.2016
MBA in Management of Information Technology -
Schiller International University
Bachelor of Business Administration - Project Management
American InterContinental University
Associate's of Science - Criminal Justice
Community College of the Air Force
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