Martin Man
Solution Support Engineer For SAP Concur | Junior Developer
Prague
Summary
Experienced Technical Support Engineer with 6+ years of experience familiar with user support. Advanced knowledge of Cloud Native operations and dedication to see issues through to end. Coding student at 42 Prague. Skilled in low level, dev-ops, and various OOP languages.
Advanced communication skills (C2 English, conversational German), with proven ability to thrive in international and cross-functional teams. Works well in remote and desk-side environments.
Currently in Concur's Invoice team, based in Prague. For references, please contact
Loic Pacchiana (Hiring Manager) - Concur Expense PM
Sam Bush (Manager) - Concur Invoice (Cross)
Overview
7
7
years of professional experience
6
6
Certifications
1
1
Language
Work History
Support Engineer
SAP Concur
01.2023 - Current
- Customer support specialist for Expense & Invoice modules (Standard & Professional)
- AI Ambassador & Innovation Team Advisor (2024–now)
- Project: "DBWizard" – CAP-based RAG system for SQL query generation (2025–now), collaborating with project management and currently entering testing (Q4)
- Daily work in English, team with diverse (international) backgrounds
- Participation in GenAI pilots and MLOps adoption within team
- Implemented technical solutions to solve customer issues and increase satisfaction.
Technical Support Specialist
Contabo GmbH
01.2021 - 01.2023
- L3 technical support (Linux & Windows VMs), customer comms via phone and email
- Scripting automation, UI enhancements for ticketing system
- Contributed to cross-team outage handling & escalations
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Resolved 110 technical support inquiries per day.
Customer Support Advisor
Axescard a.s.
01.2020 - 01.2022
- Part time
- Technical support over phone, UX enhancements for documentation
Technical Support Specialist
Direct People
01.2019 - 01.2020
- Customer support (phone/email), coordination of key events during testing of new MVP services.
- Active communication with customers and the development team.
- We are the longest running innovation agency in the Czech Republic. We help companies around the world to stay on top of their game.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Common Core Program -
42 Prague
Prague01.2025
IT & Electrical Engineering - undefined
SPŠE Ječná
01.2015
Math & IT -
GCHD (Gym. Christiana Dopplera)
01.2015
Skills
C, C
Nodejs (JS/TypeScript)
SQL/NoSQL basics
Python (For Data Science)
SAP CAP, CF, KYMA, ABAP (junior level)
Linux / Windows, Docker, basics of CI/CD
Certification
Cloud Native Developer Journey (Node.js), 2025 — Credly badge
Interests
Flying FPV (sub-250g drones), Piano
Timeline
Support Engineer
SAP Concur
01.2023 - Current
Technical Support Specialist
Contabo GmbH
01.2021 - 01.2023
Customer Support Advisor
Axescard a.s.
01.2020 - 01.2022
Technical Support Specialist
Direct People
01.2019 - 01.2020
IT & Electrical Engineering - undefined
SPŠE Ječná
Common Core Program -
42 Prague
Math & IT -
GCHD (Gym. Christiana Dopplera)