Summary
Overview
Work History
Education
Skills
Timeline
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Martin Quinlan

Munich

Summary

Versatile and mature professional with a strong background in SRE, technical consulting, customer advocacy and stakeholder management; with 15 years industry experience. Highly analytical and skilled at providing the communicating link between developers, CX and engineering teams. Passionate mentor with experience in building knowledge base material and data visualisations to a variety of audiences.

Overview

17
17
years of professional experience

Work History

Senior Site Reliability Engineer

02.2023 - Current
  • And Product Engineering
  • Workday, Developing new orchestration to ensure Workday technical teams have accurate real-time and historical visibility into the health of application services, with the goal being to increase visibility into the health and performance of the customer experience, and to provide data, insights, and workflows to facilitate fast root cause analysis and mitigation of customer impacting issues
  • Innovating and scaling creative solutions to enhance visibility into the health and performance of
  • Workday applications and services
  • Identifying key application metrics, data sources, workflows, and overall design to define and implement an SLO based view of the customer experience
  • Partnering with software engineers, technical operations, and engineering teams to build solutions
  • Providing a critical role in collaborating and problem solving across a myriad of teams and organisation levels to improve the reliability of Workday services.

Senior Service Reliability Manager

03.2021 - 02.2023
  • Performance Resiliency and Scalability
  • Workday, Ensured success of multi regional patch cycles and optimising internal processes
  • Acted as a cross functional consultant for customers and internal stakeholders
  • Conceptualised Customer Operation programs aimed at reducing friction and increase customer success
  • Analysed customer trending issues deriving data from a variety of metrics platforms.

Senior Integrations Support Analyst

Workday
11.2020 - 02.2021
  • Mentored five Integration Specialists, created internal documentation, run-books and delivered multiple trainings and courses
  • Primary point of contact in the Integrations organisation, communicating with stakeholders at all levels
  • Martin Quinlan - page 1 of the business
  • Ran product demos with customers, answering questions, and providing consultancy services.

Integrations Support Analyst

Workday
10.2015 - 10.2020
  • Configured and performed troubleshooting against Custom integrations, BIRT, XSLT, SOAP and
  • REST API's
  • Specialised in web service authentication methodologies such as x509, OAuth2.

Application Analyst

First Data Corporation
10.2010 - 09.2015
  • Provided Customer Support and performed product testing, requirements analysis and service level management
  • Validated and tested platform releases with Development and Engineering teams.

Technical Support Engineer

Stream Global Services
01.2007 - 10.2010

Education

Higher Certificate - Computer Science

Griffith College

Licenses & Certifications Tools for Data Science - Coursera - undefined

Skills

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Timeline

Senior Site Reliability Engineer

02.2023 - Current

Senior Service Reliability Manager

03.2021 - 02.2023

Senior Integrations Support Analyst

Workday
11.2020 - 02.2021

Integrations Support Analyst

Workday
10.2015 - 10.2020

Application Analyst

First Data Corporation
10.2010 - 09.2015

Technical Support Engineer

Stream Global Services
01.2007 - 10.2010

Higher Certificate - Computer Science

Griffith College

Licenses & Certifications Tools for Data Science - Coursera - undefined

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Martin Quinlan