Martin Serner

Responsibilities:

• Project management of app and web digitization and innovation projects (ProSieben JoynMe App, Deutsche Welle video distribution platform)
• Stakeholder management, requirement management, reporting and consulting
• Budget management, forecasting and reporting
• Sprint planning, backlog management, release planning and execution
• Employee planning, management, mentoring and career coaching
• Discipline internal tasks and development

Achievements:

• Successful project completions and multiple contract renewals
• Strong customer growth and great customer satisfaction
• Meeting budgets and deadlines

Responsibilities:

• Planning, implementation and management of individual software solutions for key accounts (e.g. Flowfact / verwalten.com / bownce.com)
• Stakeholder management (internal/external): Cross-level from management to key accounts to developers
• Consulting, management and optimization of digitalization processes
• Process optimization, resource management, budgeting and responsibility for succes

Achievements:

• Optimization of internal project management processes and standards, such as planning and implementation procedures
• Significant increase in customer satisfaction with existing customers
• Successful project closures and resulting follow-up orders

Responsibilities:

• Project planning, implementation and monitoring of individual software solutions for key accounts (e.g. www.bnppre.de)
• Stakeholder management (internal/external): Steering of international development teams and expectation management with customers
• Implementation, extension and customization of SaaS products
• Management and optimization of the customer care process
• Budget responsibility and target management
• Human resources planning and development

Achievements:

• Development of core products such as the SamrtExposé App into SaaS products
• Successfully dismantled and terminated the entire project management and customer care division at SmartExposé
• Successful management and marketing of the new construction project Berlin Schönegarten with a volume of more than 20 Mio. EUR

Responsibilities:

• Planning of a new online business concept for ready-to-wear glasses
• Revision of transactional emails
• SEO optimizations, conceptual design and analysis
• Web layout optimizations

Achievements:

• Improving the user experience of the Robin Look online shop

Responsibilities:

• CRM analysis and action planning
• Creation & quality assurance of e-mail newsletters
• Restructuring of transactional e-mails

Achievements:

• Successful cooperation on the bachelor thesis
• Introduction of a new transactional e-mail concept

Responsibilities:

• Remote costumer consulting and service
• Order processing and ensuring customer satisfaction
• Guiding customers in the online shop

Achievements:

• Exceeding personal targets such as processed customers, tickets and calls

Responsibilities:

• Customer consulting and aftercare
• Sales and order processing
• Administration around the order process
• Manufacturing in the workshop

Achievements:

• Obtaining optician apprentice certificate