MARTYNA MAJA PYSZ

Duties:

• Community Engagement: Foster positive relationships with residents and stakeholders within the real estate complex. Organize and oversee community events, activities, and initiatives to enhance resident satisfaction and promote a sense of belonging.
• Operations Oversight: Assist in the management of day-to-day operations of the real estate complex. Coordinate maintenance activities, ensure adherence to safety protocols, and address resident inquiries and concerns promptly and effectively.
• Tenant Relations: Support tenant onboarding and offboarding processes. Facilitate lease agreements, manage resident communications, and collaborate with property management to resolve tenancy-related issues.
• Financial Administration: Assist with budget planning and management. Monitor expenses, process invoices, and maintain financial records in compliance with company policies and procedures.
• Facility Management: Supervise maintenance staff and contractors to ensure the upkeep and cleanliness of common areas, amenities, and landscaping. Implement preventive maintenance programs to preserve property value and enhance resident experience.
• Compliance and Regulations: Ensure compliance with local regulations, building codes, and lease agreements (up to 300 microapartment as also 43 hotel rooms). Stay informed about industry trends and best practices to optimize operational efficiency and service delivery.
• Team Collaboration: Collaborate with the location manager and cross-functional teams to achieve operational objectives and enhance overall resident satisfaction. Provide leadership and support to onsite staff to promote a cohesive and productive work environment.

• Managed every aspect of the recruitment cycle
• Used business development tactics to develop new employee contacts
• Screened, registered and interviewed candidates
• Sourced candidates from all over Europe (Polish speakers), using various databases and activities
• Assisted candidates in their relocation process, apply and collect documents essential for a full-time employment in Germany (e.g
• Insurance, TAX ID, among others)
• Advertised roles through job boards and social media
• Performed language testing to asses fluency
• Organized occasional team parties, celebrations, competitions, casual team nights out and performance incentives
• A "full-time mother" to all employees.

• Managed all phone/email and in house inquires
• Front of the house hostess to all hotel guests as well as hotel restaurant customers
• Used 7 Rooms and Resdiary booking system on daily basis
• Worked and strongly supported with guest relation department over VIP section
• Possessed great communication and listening skills, followed by professional manner of complains & issue solving
• Supported general manager in improving operations, maintaining high standards, as well as resolving issues in order to deliver top-notch customer service
• Managed bookings and ensured of consistent, smooth running of the restaurant
• Responsible for ongoing new staff training to make sure the high standards of service are provided
• Cash handling, food running, being responsible for the floor when the general manager was absent.

• Evaluated, consulted, motivated and coached employees
• Managed stock and ordering essentials for smooth restaurant operations
• Responsible for cash and food handling
• Supervised bar, floor and ongoing staff training
• Handled the bookings, ensuring the max capacity of the restaurant to improve monthly/daily budget targets.