Summary
Overview
Work History
Education
Skills
References
Software
Timeline
BusinessAnalyst
Marwan Ahmed

Marwan Ahmed

Team Leader
Duisburg

Summary

Team Leader with customer-centric expertise, possess high leadership skills and have a remarkable proficiency to exceed business goals, Charismatic and self-assured communicator who effectively manage teams, connects solutions with business objectives and remains reliable and resourceful in overcoming obstacles.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Operations Team Leader

TELUS International
Essen
06.2022 - 01.2023
  • Leading a team of 14 newcomers at launch stage of a newly founded project for a top Social Media Platform
  • Coordination of weekly calibration and relevant communications with client and internal departments.
  • Drove team constant success towards maintaining targets through shared plan, vision and assessment of metrics.
  • Supported team members' moderation tactics through mentoring, coaching and action plans Matching 98% accuracy target with lowest AHT.
  • Utilized online innovative project management tools to manage, analyze, and report data
  • Participated in weekly operations team meetings to share insights, updates, and future plans.

Freelancer Localization QA

ModSquad
Duisburg
06.2020 - Current
  • Audited over 150 daily samples across three projects for total of 3 projects, including localization of gaming and social media content from Arabic to English and back.
  • Assessment of candidates' linguistic proficiency and legal documentation in Arabic.
  • Edited and proofread updates, announcements, and slang index for world's top social media and gaming platform

Bilingual Moderation Lead

ModSquad
Florida
06.2020 - Current
  • Developed and moderated 15 social media channels in Arabic and English across 10 projects for Global leading Gaming and Social Media platforms .
  • Used SRT including ticket, chat, email and moderation.
  • Shift leadership in group projects based on rotation
  • Support and coaching of team members
  • Conducted research and collaborated with subject matter experts to accurately support content moderators according to policy guidelines
  • Identified and reported recent global and local trends and escalations.

Content Creator and Community Manager

Self-employed
Dusseldorf
08.2017 - 12.2022
  • Created high-quality Study and Travel content including Video, interactive Live stream, and Text across 5 social media channels.
  • Identified current benchmarks and potential Middle East audience through analytics and research.
  • Proven track record of 668k organic followers across two social media platforms and five channels during eight-year tenure
  • Maintained high rate of organic reach and engagement.
  • Increased brand awareness by developing campaign tactics and implementing innovative solutions.

Bilingual Content Moderator

TELUS International
Essen
02.2018 - 05.2022
  • Reviewed daily target of 400+ UGC in Arabic and English on world's top social media platform, using system review tool.
  • Maintained 98% accuracy target and decisions with 10 sec AHT.
  • Attended Weekly training, team meetings and policy update sessions
  • Integrated analytical and critical thinking skills with policy expertise to label content.
  • Up to date about social media trends and policies
  • Knowledge of all Arabic dialects and local trends

English Teacher (ESL)

Freelancer
Dusseldorf
02.2017 - 08.2018
  • Provided English lessons to more than 20 private student.
  • Planned, developed, and integrated activities with media technology to diversify instruction based on student's needs.
  • Assessed work of students to evaluate progress and identify areas for improvement.
  • IELTS test videos live streamed

Warehouse Worker

Amazon
Krefeld
06.2017 - 01.2018
  • Loaded, unloaded and sorted hundreds of daily packages flow
  • Supervised sorting line

Supply Chain Coordinator

Chemical Partners Egy
10th of Ramadan
08.2015 - 10.2016
  • Coordinated procurement, logistics, and inventory levels, enhancing monthly 500t paint raw material inventory flow, and optimizing operations.
  • Ensured global supply by sourcing and communicating with 10 new reliable suppliers to manage distribution and cost efficiency.
  • Scheduled inventory plans according to production needs and supply availability.
  • Developed metrics and reports to assist management in making optimal decisions

Co-Founder

Experience Inbound Student Initiation
Zagazig
01.2014 - 02.2015
  • Co-founding and building new volunteer team.
  • Set up mission, vision, and organizational structure
  • Managed educational events with total attendance of 5000k.
  • Presenting at 2 events about IELTS certificate to total of 150 attendees

Co-Founder

Make Your Goal "MYG"
Zagazig
11.2012 - 09.2013
  • Co-founded initiative aimed at reducing gaps between education and job market.
  • Administrated 3 social media channels with 90k total organic followers
  • Managed public events in coordination with influencers

Education

Bachelor of Commerce - Business

Zagazig University
Zagazig, Egypt
09.2009 - 2013.09

Skills

Concise communicator

undefined

References

Available upon request

Software

Jira

Sprinklr

Zendesk

Asana

Basecamp

Notion

AI tools

Quip

Microsoft

HTML

CSS

Timeline

Operations Team Leader

TELUS International
06.2022 - 01.2023

Freelancer Localization QA

ModSquad
06.2020 - Current

Bilingual Moderation Lead

ModSquad
06.2020 - Current

Bilingual Content Moderator

TELUS International
02.2018 - 05.2022

Content Creator and Community Manager

Self-employed
08.2017 - 12.2022

Warehouse Worker

Amazon
06.2017 - 01.2018

English Teacher (ESL)

Freelancer
02.2017 - 08.2018

Supply Chain Coordinator

Chemical Partners Egy
08.2015 - 10.2016

Co-Founder

Experience Inbound Student Initiation
01.2014 - 02.2015

Co-Founder

Make Your Goal "MYG"
11.2012 - 09.2013

Bachelor of Commerce - Business

Zagazig University
09.2009 - 2013.09

Similar Profiles

CREATE PROFILE
Marwan AhmedTeam Leader