Jira
Marwan Ahmed
Team Leader
Duisburg
Summary
Team Leader with customer-centric expertise, possess high leadership skills and have a remarkable proficiency to exceed business goals, Charismatic and self-assured communicator who effectively manage teams, connects solutions with business objectives and remains reliable and resourceful in overcoming obstacles.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Operations Team Leader
TELUS International
Essen
06.2022 - 01.2023
- Leading a team of 14 newcomers at launch stage of a newly founded project for a top Social Media Platform
- Coordination of weekly calibration and relevant communications with client and internal departments.
- Drove team constant success towards maintaining targets through shared plan, vision and assessment of metrics.
- Supported team members' moderation tactics through mentoring, coaching and action plans Matching 98% accuracy target with lowest AHT.
- Utilized online innovative project management tools to manage, analyze, and report data
- Participated in weekly operations team meetings to share insights, updates, and future plans.
Freelancer Localization QA
ModSquad
Duisburg
06.2020 - Current
- Audited over 150 daily samples across three projects for total of 3 projects, including localization of gaming and social media content from Arabic to English and back.
- Assessment of candidates' linguistic proficiency and legal documentation in Arabic.
- Edited and proofread updates, announcements, and slang index for world's top social media and gaming platform
Bilingual Moderation Lead
ModSquad
Florida
06.2020 - Current
- Developed and moderated 15 social media channels in Arabic and English across 10 projects for Global leading Gaming and Social Media platforms .
- Used SRT including ticket, chat, email and moderation.
- Shift leadership in group projects based on rotation
- Support and coaching of team members
- Conducted research and collaborated with subject matter experts to accurately support content moderators according to policy guidelines
- Identified and reported recent global and local trends and escalations.
Content Creator and Community Manager
Self-employed
Dusseldorf
08.2017 - 12.2022
- Created high-quality Study and Travel content including Video, interactive Live stream, and Text across 5 social media channels.
- Identified current benchmarks and potential Middle East audience through analytics and research.
- Proven track record of 668k organic followers across two social media platforms and five channels during eight-year tenure
- Maintained high rate of organic reach and engagement.
- Increased brand awareness by developing campaign tactics and implementing innovative solutions.
Bilingual Content Moderator
TELUS International
Essen
02.2018 - 05.2022
- Reviewed daily target of 400+ UGC in Arabic and English on world's top social media platform, using system review tool.
- Maintained 98% accuracy target and decisions with 10 sec AHT.
- Attended Weekly training, team meetings and policy update sessions
- Integrated analytical and critical thinking skills with policy expertise to label content.
- Up to date about social media trends and policies
- Knowledge of all Arabic dialects and local trends
English Teacher (ESL)
Freelancer
Dusseldorf
02.2017 - 08.2018
- Provided English lessons to more than 20 private student.
- Planned, developed, and integrated activities with media technology to diversify instruction based on student's needs.
- Assessed work of students to evaluate progress and identify areas for improvement.
- IELTS test videos live streamed
Warehouse Worker
Amazon
Krefeld
06.2017 - 01.2018
- Loaded, unloaded and sorted hundreds of daily packages flow
- Supervised sorting line
Supply Chain Coordinator
Chemical Partners Egy
10th of Ramadan
08.2015 - 10.2016
- Coordinated procurement, logistics, and inventory levels, enhancing monthly 500t paint raw material inventory flow, and optimizing operations.
- Ensured global supply by sourcing and communicating with 10 new reliable suppliers to manage distribution and cost efficiency.
- Scheduled inventory plans according to production needs and supply availability.
- Developed metrics and reports to assist management in making optimal decisions
Co-Founder
Experience Inbound Student Initiation
Zagazig
01.2014 - 02.2015
- Co-founding and building new volunteer team.
- Set up mission, vision, and organizational structure
- Managed educational events with total attendance of 5000k.
- Presenting at 2 events about IELTS certificate to total of 150 attendees
Co-Founder
Make Your Goal "MYG"
Zagazig
11.2012 - 09.2013
- Co-founded initiative aimed at reducing gaps between education and job market.
- Administrated 3 social media channels with 90k total organic followers
- Managed public events in coordination with influencers
Education
Bachelor of Commerce - Business
Zagazig University
Zagazig, Egypt 09.2009 - 09.2013
Skills
Concise communicator
Social media content expertise
Agile leadership
Data management and analytics
Public speaker
Innovative problem solver
References
Available upon request
Software
Sprinklr
Zendesk
Asana
Basecamp
Notion
AI tools
Quip
Microsoft
HTML
CSS
Timeline
Operations Team Leader
TELUS International
06.2022 - 01.2023
Freelancer Localization QA
ModSquad
06.2020 - Current
Bilingual Moderation Lead
ModSquad
06.2020 - Current
Bilingual Content Moderator
TELUS International
02.2018 - 05.2022
Content Creator and Community Manager
Self-employed
08.2017 - 12.2022
Warehouse Worker
Amazon
06.2017 - 01.2018
English Teacher (ESL)
Freelancer
02.2017 - 08.2018
Supply Chain Coordinator
Chemical Partners Egy
08.2015 - 10.2016
Co-Founder
Experience Inbound Student Initiation
01.2014 - 02.2015
Co-Founder
Make Your Goal "MYG"
11.2012 - 09.2013
Bachelor of Commerce - Business
Zagazig University
09.2009 - 09.2013