Mary Nacheri
Transport Expert
Dusseldorf
Summary
A passionate and well experienced sporting events specialist with a strong background in event transport operations, driver and workforce scheduling, bus/fleet operations and depot operations. An individual with strong organizational and prioritization abilities, well versed with various fleet management systems. Energetic, diplomatic and a motivated team player, thriving on delivering the best services and results possible open to apply my expertise along with my client and solution oriented skills at major events worldwide.
Overview
8
8
years of professional experience
Work History
Bus Manager
Rhine-Ruhr 2025 FISU World University Games
06.2025 - Current
- Oversaw the daily bus operations to ensure a smooth service.
- Developed and managed routes and schedules to optimize efficiency.
- Monitored real-time operations to handle delays, breakdowns, or emergencies.
- Developed strong teamwork among drivers through collaborative trainings and team-building activities.
- Contributed positively to environmental efforts via promotion of public transit usage thereby reducing carbon emissions.
Zone Manager
LINKVIVA
11.2024 - 01.2025
- Developed reports of zone performance and presented data to upper management.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
Dispatch Agent
UEFA EURO 2024
05.2024 - 07.2024
- Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
- Provided after-hours support when needed, showcasing flexibility and commitment towards achieving operational excellence.
- Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
- Tracked transfer progress to identify possible delays and provide real-time updates to customers.
Depot Operations Manager
Mowasalat Qatar
10.2023 - 03.2024
- Prepared and facilitated trainings for all our workforce staff
- Created tournament time schedules for all the depot workforce
- Prepared the depot operational plan that had the depot standard operating procedures that were followed during the tournament
- Assisted the Dispatch Manager in scheduling and Rostering of all fleet
- Monitoring cars and buses and handled any potential changes, delays or/and new demands on the daily on TMM (FIFA fleet scheduling tool)
- Control the day-to-day implementation of the detailed program.
- Communicates to driver's potential changes or extensions, of their daily programs.
- Prepare reports on operational activities and incidents
- Ensure timely performance and restoration of service when delays occur by creating
- Presented information in a focused, clear and concise manner
- Used the SAP system to certify bus captains on the FIFA World Cup official routes
- Oversaw the scheduling of over 950 drivers
- Communicating the dispatch operations for the day to all depot departments
- Prepared daily reports as per the company policies and procedures
- Communicated with BOC on any driver replacements, bus replacements etc
- Oversaw the proper placement of VAPPS & signage's in each bus
- Oversaw the calculation of driver's overtime
- Monitoring of buses and coasters on FMS and KentKart respectively
- Oversaw the proper bus replacements procedures were followed in the case of accidents or bus breakdown
Fleet Scheduling Coordinator
FIFA Women's World Cup
06.2023 - 08.2023
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Bus Operations Manager
FIFA World Cup Qatar 2022
08.2022 - 01.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Used the SAP system to certify bus captains on the FIFA World Cup official routes
- Oversaw the scheduling of over 950 drivers
- Communicating the dispatch operations for the day to all depot departments
- Prepared daily reports as per the company policies and procedures
Deputy Manager - Transport Operations
Expo 2020 Dubai
07.2021 - 04.2022
- Managing all bookings made on the Fleet Management System (software program) balancing the number of requests with driver availability and different shift patterns
- Managing driver shifts and bookings on the Fleet Management System which reached over 1500 bookings just before the end of Expo
- Managing the daily operations for administrative staff, vehicles, (including cars, buggies, scooters, bikes, buses & trains) and drivers to support VVIP movements (high level delegations) on site as well as a complimentary service for the general public visiting the event with priority being given to the elderly
MICE Sales and Events
Dubai Holding
05.2018 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Service Cashier
Meraas
06.2017 - 05.2018
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
- Reduced wait times for customers with speedy and precise cash register operations.
Education
Diploma in IATA -
Skylink Aviation School
Kenya01-2016
High School Diploma -
St. Ursula High School
Kenya11-2013
Skills
Operations management
Health and safety compliance
Community engagement
Environmental awareness
Websites
Timeline
Bus Manager
Rhine-Ruhr 2025 FISU World University Games
06.2025 - Current
Zone Manager
LINKVIVA
11.2024 - 01.2025
Dispatch Agent
UEFA EURO 2024
05.2024 - 07.2024
Depot Operations Manager
Mowasalat Qatar
10.2023 - 03.2024
Fleet Scheduling Coordinator
FIFA Women's World Cup
06.2023 - 08.2023
Bus Operations Manager
FIFA World Cup Qatar 2022
08.2022 - 01.2023
Deputy Manager - Transport Operations
Expo 2020 Dubai
07.2021 - 04.2022
MICE Sales and Events
Dubai Holding
05.2018 - 07.2021
Service Cashier
Meraas
06.2017 - 05.2018
Diploma in IATA -
Skylink Aviation School
High School Diploma -
St. Ursula High School
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