Mary Sanderson
Kentwood
Summary
Accomplished in transforming business processes and enhancing operational efficiency, I spearheaded a team at Dematic that redefined reporting and data management, achieving significant improvements in data accuracy and performance tracking. Expert in Salesforce and adept at cross-functional collaboration, my strategic approach to business intelligence and process management drives substantial growth and alignment across global teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr Manager Solution Consulting
Dematic
Grand Rapids
01.2024 - Current
- Led and mentored a manager responsible for a team of analysts and application developers.
- Led and mentored a manager responsible for a team of analysts and application developers.
- Played a key role in defining and implementing department KPIs, improving performance tracking, and decision-making.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Managed and optimized Salesforce processes within the department, improving data accuracy and operational efficiency.
Process Manager for Lead to Order
Dematic
Grand Rapids
01.2019 - 01.2025
- Designed a scalable sales process used across multiple countries and departments, enhancing global alignment and efficiencies.
- Optimized the solution quoting workflow for projects and service contracts that can be shared globally, improving data quality.
- Served as the business process representative during application development, ensuring solutions aligned with sales and solution development needs.
- Worked cross-functionally with finance to enhance the order turnover process, ensuring accuracy and timely order completion.
Customer Service Tools Manager
Dematic
Grand Rapids
01.2021 - 01.2024
- Administer Salesforce for NA Customer Service, overseeing user management, data integrity, and workflow optimization.
- Bridge the gap between business and IT for Salesforce activities, translating business requirements into technical solutions.
- Serve as an active member of the Salesforce Global Change Management Board, reviewing and approving system changes to ensure global alignment and process integrity.
- Assist businesses with moving to more standardized applications.
- Provide concise, open, and honest communication to stakeholders.
- Assist analyst group with developing and maintaining monthly KPIs.
Business Application Developer
Dematic
Grand Rapids
09.2020 - 01.2021
- Developed a comprehensive costing workbook adopted by the entire Customer Service Solution Development group, improving pricing accuracy and efficiency.
- Identified and resolved integration issues between SAP and Salesforce, improving data flow and system reliability.
- Collaborated with department managers to streamline workflows, to ensure data accuracy for reporting needs.
- Maintained applications used by Customer Service Solution Development
Customer Service Analyst
Dematic
Grand Rapids
01.2016 - 09.2020
- Maintained KPI reporting for the Solution Development Group.
- Led the Data Governance Committee for Dematic North America.
- I represented Dematic North America on the GDPR Committee.
- Created ad hoc reports for customer service managers.
- Served as a Salesforce Power User/Admin for Customer Service.
- Consistently worked with all areas of customer service to maintain data integrity.
Sales and Marketing Analyst
Crystal Flash
Grand Rapids
01.2013 - 12.2015
Analytical Consultant
Link Consulting
Grand Rapids
01.2011 - 12.2012
Market Research Consultant
VHA Central
Indianapolis
02.2007 - 01.2011
Education
Bachelors of Business Administration - Business Communications
Western Michigan University
Kalamazoo, Mi05-1995
Skills
- Business intelligence
- Business process management
- Sales process management
- Business performance management
- Data analytics
- Data-driven decision making
- Sales channel analytics
- Cross-functional team coordination
- Resource allocation
- Reporting management
- Data quality management
- Salesforce
- Database Management
Accomplishments
- Dematic: Living the Values.
- Dematic Personal Recognition.
- Sales Team MVP
Certification
- Salesforce Admin Training
Timeline
Sr Manager Solution Consulting
Dematic
01.2024 - Current
Customer Service Tools Manager
Dematic
01.2021 - 01.2024
Business Application Developer
Dematic
09.2020 - 01.2021
Process Manager for Lead to Order
Dematic
01.2019 - 01.2025
Customer Service Analyst
Dematic
01.2016 - 09.2020
Sales and Marketing Analyst
Crystal Flash
01.2013 - 12.2015
Analytical Consultant
Link Consulting
01.2011 - 12.2012
Market Research Consultant
VHA Central
02.2007 - 01.2011
Bachelors of Business Administration - Business Communications
Western Michigan University
Similar Profiles
RIKKI HONERIKKI HONE
Project Controller at DematicProject Controller at Dematic
David AppleyardDavid Appleyard
Maintenance technician (Electrical Bias) at DematicMaintenance technician (Electrical Bias) at Dematic
Tyreese HillTyreese Hill
Mechanic at DematicMechanic at Dematic