Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARY YOUNG

Delaware City

Summary

Detail-oriented professional with exceptional analytical, communication and project management skills. Experienced in business operations, financial management, process improvement, and data management. Proven ability to handle multiple tasks effectively and efficiently to positively impact company success. Excels through mentoring and training to enhance team perfomance. Committed to making meaningful contributions and advancing organizational goals.



Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. Project Manager

EXELON - DELMARVA POWER
07.2023 - Current
  • Serves as Category Lead Support for DPL System Performance - Substation, managing an annual portfolio of $100M over 200 projects
  • Manage screening of service requests and reviews/approves new projects and ITNs for Initiation phase of project management
  • Oversight of monthly forecasting and schedules by analyzing variances, making category adjustments, and support variance/challenge escalation process
  • Reviews category variances to target for Capital and O&M budgets and provides variance explanations to cross-functional teams
  • Partners with project managers to identify sources for funds, verify offsets, and approve checkbooks and authorization requests.
  • Manages, reviews, and analyzes 5-year long range plan (LRP) to meet organizational targets and fulfill company initiatives
  • Conducts project risk analysis/mitigation within the portfolio to allow strategic decision making and prioritize funding for projects in current year and LRP
  • Oversee and provide testimony for regulatory reporting to DE & MD Public Service Commissions
  • Prepares detailed reports on project status for stakeholders and executive management, ensuring transparency and alignment with objectives
  • Engages team members through regular check-ins, fostering collaboration and accountability within projects

Business Analyst

EXELON - DELMARVA POWER
01.2019 - 07.2023
  • Served as Administrator and Subject Matter Expert (SME) of the Document Management System (DMS) for Substation Engineering, Drafting, and associated users of the DMS
  • Responsible and accountable for monitoring, tracking, and reviewing drawings/documents to help ensure project timelines are met, aided in determination of necessary change orders with regards to Document Control
  • Managed multiple projects for timely execution of design/construction/as-built phases, prepared detailed report transmittals, and processed weekly average of 300+ drawings for internal and external use
  • Facilitated all correspondence regarding Meridian change management to PHI users, leadership, and external contract resources, which include NorthStar project status/go-live schedule, system updates, training material, and user guides for all Meridian roles
  • Primary communicator for management of DPL as-builts to support completion for project closeouts; assisted with development of PowerBI report for delinquent as-built status for use by PHI stakeholders, including Business Planning and Senior Management
  • Significantly contributed to the development and user training of current and new business processes to utilize DMS capabilities, including concurrent engineering & engineering in phases
  • Served as SME and Change Agent on Meridian DMS Governance Board for each phase of the NorthStar IT project, including initial design, user acceptance testing, data validation, and project execution

Sr. Advocacy Coordinator - Account Manager

CAPITAL ONE BANK
12.2015 - 03.2017
  • Served as Mentor and SME, training and educating team members to ensure their respective responsibilities were understood and implemented
  • Adhered to budget for account refunds to maintain customer satisfaction while staying within approved limits
  • Analyzed documented notes, activity, and available data on 50+ accounts daily
  • Used best judgement to make high-level decisions that benefit the company and customer

Client Service Representative

LABORATORY CORPORATION OF AMERICA
03.2017 - 03.2018
  • Served as a liaison between LabCorp branches, regional laboratories and clients
  • Managed multiple patient cases independently, and interfaced with internal and external departments as necessary to efficiently resolve inquiries within 24-48 hours
  • Researched, troubleshooted, and addressed patient issues to completion, including online technical support

Advanced Service Coordinator

CAPITAL ONE BANK
11.2014 - 12.2015
  • Maintained high Quality Assurance scores to ensure all regulatory practices and bank policies/procedures were satisfied, averaging above 90% monthly
  • KPI Performance consistently ranked in top 25% each month, out of 200+ associates across 5 sites nationwide
  • Maintained highest customer satisfaction scores in department, received department recognition: Feb-Jul 2015

Education

B.S. - Biomedical Engineering

RUTGERS UNIVERSITY, SCHOOL OF ENGINEERING
New Brunswick, NJ
05.2014

Skills

  • Microsoft Office Suite, with advanced Excel proficiency
  • Power BI, SQL analysis
  • Sharepoint
  • WPT, AS8, Primavera Unifier
  • Team leadership
  • Project planning, tracking and development
  • Stakeholder communications
  • Budgeting and forecasting
  • Risk management
  • Document management
  • Data analysis and reporting

Certification

  • Certified Associate in Project Management (CAPM), Project Management Institute - June 2025

Timeline

Sr. Project Manager

EXELON - DELMARVA POWER
07.2023 - Current

Business Analyst

EXELON - DELMARVA POWER
01.2019 - 07.2023

Client Service Representative

LABORATORY CORPORATION OF AMERICA
03.2017 - 03.2018

Sr. Advocacy Coordinator - Account Manager

CAPITAL ONE BANK
12.2015 - 03.2017

Advanced Service Coordinator

CAPITAL ONE BANK
11.2014 - 12.2015

B.S. - Biomedical Engineering

RUTGERS UNIVERSITY, SCHOOL OF ENGINEERING

Similar Profiles

CREATE PROFILE
MARY YOUNG