Maryanne Mutheu
Potsdam
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management
Overview
8
8
years of professional experience
Work History
Office Assistant -Student Job
Kenyan Embassy
03.2024 - Current
- Updating information on Embassy's portal
- Assisting with general administrative tasks when needed
- Welcoming visitors at the front desk, providing immediate assistance and directing them to appropriate contact
- Answering incoming calls, redirecting them to appropriate departments, enhancing communication flow.
Telesales and Administrative Officer
Eco concrete Kenya
02.2022 - 09.2023
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support .
- Help in planning and marketing company's campaigns in all social media
- Create alert on new offers on the company's official websites and social handles
- Replying to clients queries from the social media
- Processed customer transactions o including payments, exchanges and refunds during phone conversations.
- Handled customer complaints with empathy and patience, resolving issues to customer satisfaction.
Assistant Department Store Manager And Sales
Longonot Chemist and Agro vet
01.2018 - 01.2021
- Oversaw the distribution of medicines from central store to branches.
- Negotiated with vendors to secure the best prices, improving store profitability.
- Processed timely payments to suppliers ensuring smooth transactions.
- Stocking shelves and unpacking deliveries
- Notifying management when inventory is low.
- Tracking inventory levels and placing orders for restocking
- Utilised CRM systems to track sales progress, manage client interactions, and report on sales forecasts.
- Attended industry events and trade shows to stay informed on market developments and network with peers.
- Provided after-sales support to clients, resolving issues efficiently and maintaining positive business relationships.
Intern
Ministry of Transport and Infrastructure
03.2017 - 10.2017
- Maintained spotless and orderly store.
- Ensured merchandise was organized systematically.
- Managed receipt of supplies.
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
Education
B.Sc. - Business And Management Studies -Marketing And CRM
University of Europe For Applied Sciences
Berlin, Germany02-2027
Diploma - Purchasing and Supplies Management
Kenya Institute of Management
01.2016
Certificate - Business Management
Kenya Institute of Management
01.2015
O Levels Certificate -
Muvuti High School
01.2013
Skills
- MS Office suite
- Friendly customer service
- Strong problem solver
- Positive attitude
- Customer relationship management (CRM)
- Mail handling
- Relationship building
Timeline
Office Assistant -Student Job
Kenyan Embassy
03.2024 - Current
Telesales and Administrative Officer
Eco concrete Kenya
02.2022 - 09.2023
Assistant Department Store Manager And Sales
Longonot Chemist and Agro vet
01.2018 - 01.2021
Intern
Ministry of Transport and Infrastructure
03.2017 - 10.2017
Diploma - Purchasing and Supplies Management
Kenya Institute of Management
Certificate - Business Management
Kenya Institute of Management
O Levels Certificate -
Muvuti High School
B.Sc. - Business And Management Studies -Marketing And CRM
University of Europe For Applied Sciences
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