Mary Koki Muia
Junior Project Management Officer
Munich
Summary
Results driven Junior PMO with over 5 years’ experience supporting client relationships and ensuring seamless project delivery. Skilled in communication, organization, and problem solving. Experienced in impacting positive organizational outcomes through project management, operational risk, and team building/leadership skills. Committed to continuous improvement in contributing to team success.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Junior PMO
TSCNET Services GmbH
Munich
03.2024 - Current
- Facilitating meetings and communication strategy (for IT and vendors workshops, Working Groups, All-Hands Meetings).
- Streamlining program workflows by coordinating tasks, ensuring timely execution and efficiency.
- Liaising with vendors and external partners to streamline operations.
- Managing onboarding logistics, including SharePoint access requests and task follow-ups, to streamline knowledge transfer and operational efficiency for new team members.
Executive Assistant
HR Matters
07.2021 - 07.2022
- Provided high-level support to executive partners, optimizing daily operations and decision-making.
- Designed training materials and oversaw employee development programs, improving team performance and engagement.
- Optimized office systems and processes, enhancing workflow efficiency and coordination.
Project Consultant/ Assistant
IFC- International Finance Corporation
Nairobi
08.2019 - 06.2021
- Supported an advisory project with a top-tier Kenyan bank, improving operational efficiency.
- Assisted in implementing operational improvements, ensuring seamless execution and efficiency gains.
- Supported project tracking by monitoring deliverables and work plans, ensuring alignment with timelines and quality standards.
Customer Service/Operations Manager
Ecobank Kenya Limited
Nairobi
12.2013 - 08.2017
- Successfully deputized the Branch Manager in managing all branch operations including customer relations-service queries/complaints and resolution.
- Managed service delivery by ensuring processes and controls were implemented seamlessly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved the branch operations audit rating from Unsatisfactory to Satisfactory.
- Reduced branch costs by 20% YOY from 2014.
- Successfully set up and opened the Nyali Branch, including setting up of the Operating systems, processes and procedures and ensuring compliance with all regulatory standards and policies.
Customer Service Officer
NCBA Bank
Nairobi
11.2012 - 11.2013
- Tasked with training new hires on bank products and customer relationships
- Customer conversion/on-boarding
- Was a key member of the Junction Branch team that won “The Best Branch in Customer Service” award
- Exceeded annual revenue target by 15% increasing the deposit base to over USD 5 million in assets out of a target of USD 3 Million
Education
Masters - International Management
EU Business School
Munich 03.2023 - Current
Skills
Project Management
Stakeholder Management & engagement
Customer Relationship Management
Business Administration
Project Development
Service Delivery Management
Affiliations
Board Member-Kenyatta National Hospital League of Friends
Timeline
Junior PMO
TSCNET Services GmbH
03.2024 - Current
Masters - International Management
EU Business School
03.2023 - Current
Executive Assistant
HR Matters
07.2021 - 07.2022
Project Consultant/ Assistant
IFC- International Finance Corporation
08.2019 - 06.2021
Customer Service/Operations Manager
Ecobank Kenya Limited
12.2013 - 08.2017
Customer Service Officer
NCBA Bank
11.2012 - 11.2013
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