Masuma Asgarzade
Berlin
Summary
MBA graduate with international experience in advertising operations, customer experience, and quality assurance. Skilled in supporting advertisers and international brands with Meta Ads campaigns, troubleshooting technical issues, and ensuring compliance with platform policies. Adept at identifying recurring problems, collaborating with cross-functional teams, and contributing to process and quality improvements. Combining strong analytical skills with a customer-centric mindset, I deliver solutions that enhance service standards and business outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ads Quality & Customer Experience Specialist
Concentrix (for Meta Platforms, Inc.)
Berlin
07.2024 - Current
- Delivered technical and quality-focused support for Meta Ads campaigns, assisting advertisers and international brands across different industries.
- Guided clients in campaign setup and optimization, providing billing support, bug troubleshooting, and clear solutions for advertising issues.
- Monitored ad performance and identified recurring problems, contributing to long-term quality and process improvements.
- Collaborated with Meta internal teams to escalate complex cases and ensure timely resolution.
- Maintained accurate documentation of cases and suggested workflow improvements for greater efficiency.
- Enhanced customer satisfaction by combining technical expertise with a solution-oriented approach.
Manager Assistant
Global Assistant LTD.
Baku
07.2020 - 08.2022
- Acted as the primary point of contact among executives, employees, clients, and external partners.
- Coordinated daily service operations including sales processes, vendor management, orders, and payments.
- Created, implemented, and reviewed operational processes and maintained databases for improved tracking.
- Managed multiple responsibilities simultaneously, including fleet operations, documentation, purchasing, invoicing, and meeting coordination.
- Worked closely with cross-functional teams to optimize supply chain processes and enhance efficiency.
- Contributed to effective inventory management strategies, reducing carrying costs by 15%.
- Negotiated supplier contracts, achieving a 10% reduction in procurement expenses while maintaining product quality.
Education
MBA - Master of Business Administration (MBA)
IU International University of Applied Sciences
Berlin, Germany04-2024
Bachelor of Arts - Sociology
Bursa Uludağ University
Bursa, Turkey02-2020
Skills
- Quality Assurance & Process Optimization
- Digital Advertising (Meta Ads)
- Ad Performance Monitoring
- Technical Support & Troubleshooting
- Data Analysis & Reporting
- Customer Relationship Management
- Office and documentation management
- Budget Monitoring
- Database Management
- Microsoft Office Suite
Projects
- Master's project - focusing on integrating Enterprise Risk Management (ERM) within the framework of corporate governance principles, emphasizing fairness, transparency, accountability, and responsibility The project aims to enhance business resilience by effectively managing risks in alignment with legal requirements, particularly under the new Turkish Commercial Code.
- Master's project: led a comprehensive analysis of the fast fashion industry, focusing on supply chain dynamics and the strategic approaches of major players such as H&M, Benetton, and Zara. Explored the critical role of efficient supply chain management in sustaining the rapid production and dissemination of evolving fashion trends, contributing to a nuanced understanding of the industry's competitive landscape and defining success factors.
Certification
- Leadership Certificate: Eurasian International Development Association, Baku, Azerbaijan (2015)
- Certificate in Psychology: Yeditepe University, Istanbul, Turkey
- Family Counselling Certificate: Yildiz Technical University, Istanbul, Turkey (2019–2020)
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
Turkish
Proficient (C2)
C2
German
Elementary (A2)
A2
Timeline
Ads Quality & Customer Experience Specialist
Concentrix (for Meta Platforms, Inc.)
07.2024 - Current
Manager Assistant
Global Assistant LTD.
07.2020 - 08.2022
MBA - Master of Business Administration (MBA)
IU International University of Applied Sciences
Bachelor of Arts - Sociology
Bursa Uludağ University
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