MATCHA SAI KUMAR

.Conducted intensive safety audits and investigated reported issues, accidents and near-misses.

Junior Executive Global Material Desk sale\loan\ex,

Worked in 11 different processes, in which major process are

JPM: Customer contract checks

SCM: Repair Handling

SCA\SLE: Sale\Loan\Exchange Quotes

OES: VVIP Customers Aircrafts Software Handling Served customers to drive sales and deliver top-quality experiences.

• Completed customer orders with speed and accuracy.

• Handled high-volume telephone and email enquiries to minimize backlogs.

• Increased customer satisfaction by resolving issues.

• Engaged with stakeholders to build relationships and brand awareness.

• Offered friendly, efficient customer service and handled challenging situations with ease.

• Handled 1550+ customers (Airlines\MRO) over the world.

Worked in an end-to-end process of a material (involved in Quotation, Material release, warehouse supply, logistics, forwarder)

• Coordinate, document, and process activities and information; clarify issues with internal and external customers.

• Responsible for supply of components or services for Routine situations of aircrafts.

• Familiarization and working knowledge of ERP Systems such as SAP and various exclusive LHT tools

• Prepare quote offers in response to material requests from Lufthansa Technik's component customers; guarantee delivery within the contractually specified timeframe.

• Communicate with LHT's component clients which have been standardized, and work on system generated tasks for all component products in accordance with established Key Performance Indicators.

• Handle client explanations (logistics clarifications), coordinate internal efforts, and offer up answers to said customers.

• Compute and develop repair cost estimates for components (one-off occurrences). Write up weekly reports on the status of repairs to components.

• Process AOG inquiries and forward them to the appropriate departments. • Accountable for keeping and reviewing customer’s Lufthansa Logistic Contracts

• Take part in the development of flight hours for several clients