Matheus Camargo Manzano
Bratislava
Summary
Versatile Senior Manager specializing in Client Data, Project management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
EMEA & LA Master Data Senior Manager
IBM
01.2019 - Current
- Lead of multi-diverse team responsible for creation, implementation, and maintenance of master data management solutions that enable users to optimize system capabilities
- Oversees team of analysts that analyze and enrich master data elements and optimize flow of data between users
- Resolve data quality issues including inaccurate, incomplete, missing, or invalid data, and inconsistent data across systems
- Communicate with internal & external customers to address issues and provide support on data quality and integrity improvements
- Communicated master data procedures and implemented red-yellow-green approach to monitor data quality scores in quarterly assessments
- Developed strategic plan for data governance via data quality profiling, monitoring, and reporting
- Implementation of new NPS metric tool for entire organization in cloud (Coordinating UI/UX and back-end design/implementation) ensuring application was fully compliant with IBM policies
- Implementation and support data cleansing for migration to SAP 4/Hana
- Implementation of SCRUM Framework within team to generate value through adaptive solutions for complex problems.
- Assisted with pulling information and reporting for inquiries and reviews.
SPGI Team Lead/Iteration Manager
IBM
01.2018 - 01.2019
- Responsible to support IBM sales organization for Spain, Portugal, Greece & Israel markets in their pre-, and/or post-sales administrative activities with end-to-end proposals and contract management
- Engage in sales opportunities in assistance to Sellers / Business Partners
- Understand client requirements and ensure documentation is fully compliant with client specifications and requirements
- Use appropriate collaborative / business tools/templates to coordinate IBM sales team and other supporting departments to produce deliverables according to client's expectations, within time critical schedules
- Acting as first point of contact to everyone within team promoting active participation in team discussions, stand-ups and addressing any severity 1 issues.
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
Project Manager/PMO Shared Services Team Lead
IBM
01.2013 - 01.2017
- Ensured accurate capture and maintenance of contractual requirements, changes, and Statements of Work (SOW)
- Coordination, Communication, collaborating effectively with project executives, delivery teams, and clients for successful project outcomes
- Responsible for Risk and issue management, proactively identifying and resolving challenges to ensure project objectives are consistently met
- Resource allocation and monitoring, overseeing multiple projects and accounts within global matrix organization
- Operational efficiency, serving as team coordinator to maintain smooth project execution and promptly address escalations
- Responsible for billing integrity, performing health assessments, and addressing business control inquiries to maintain financial accuracy
- Responsible for client relationship management, serving as primary interface with major clients to ensure their satisfaction and meet their requirements.
STS Customer Service Representative
IBM
01.2010 - 01.2013
- Responsible for registering and maintenance of complex contracts for North American customers
- Invoice preparation and disputes resolution.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Responsible for Inventory control (HW/SW), reconciliation.
- Reporting operational results to management team
- Constant relationship with customers through e- mail and telephone conferences.
Education
MBA - Business Management
Mackenzie Presbyterian University
Campinas - Brasil11.2015
Veterinary Medicine -
Universidade De Marilia - UNIMAR
Marilia - Brasil04.2008
Skills
- Advanced MS Word, MS Excel (Certified), MS PowerPoint
- Microsoft Outlook
- Power BI
- Lotus Notes
- Jira/Trello
- SQL/QMF
- IBM Design Thinking Practitioner 2016
- Scrum
- User Acceptance Testing (UAT)
- Agility Improvements
- Presentations and Demonstrations
Certification
- Professional Scrum Master™ I (PSM I) - Scrum.org - (2023)
- IBM Agile Advocate - IBM (2020)
- Microsoft Excel (Basic to Advanced - VBA) EX2 – Excel Experts, Brazil, Sao Paulo (2016)
- IBM Design Thinking Practitioner
IBM, Brazil, Hortolandia (2016)
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
EMEA & LA Master Data Senior Manager
IBM
01.2019 - Current
SPGI Team Lead/Iteration Manager
IBM
01.2018 - 01.2019
Project Manager/PMO Shared Services Team Lead
IBM
01.2013 - 01.2017
STS Customer Service Representative
IBM
01.2010 - 01.2013
MBA - Business Management
Mackenzie Presbyterian University
Veterinary Medicine -
Universidade De Marilia - UNIMAR
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