Mathieu DROUELLE
Dijon
Summary
Goal-driven Senior Infrastructure Engineer seamlessly integrating project technical aspects and makes information relatable to non-technical personnel. Clear communicator, decision maker and problem solver with strong analytical skills and relationship building. Organized and act on a forward-thinking basis to meet deadlines and objectives.
Overview
5
5
years of professional experience
Work History
Senior Infrastructure Engineer
Capgemini
2020.11 - 2023.09
- Facilitated installation processes to deliver project requirements on time.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Co-led and oversaw entirety of the transition regarding current framework (staff training, database, knowledge transfer) from France to Poland.
- Coordinated deployment of critical on-site operations (granting of on-site access, server maintenance, hardware replacement).
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Ran deployment projects and provided on-site direction for network engineers.
Customer Service Specialist
Capgemini
2019.02 - 2020.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Quick handling tools in use in order to perform my job in timely and efficient manner in both English and French.
- Successful switch to fully remote work following COVID-19 outbreak, no drop in performance.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Lycée Etienne Jules Marey
France09.2013
Skills
- Compliance Understanding
- Strategic Planning
- Equipment Knowledge
- Decision-Making Skills
- Public Speaking Ability
- Forward-Thinking Mindset
- Prioritization
- Training and Mentoring
- Project Oversight
- Software Installation and Maintenance
- Python
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Senior Infrastructure Engineer
Capgemini
2020.11 - 2023.09
Customer Service Specialist
Capgemini
2019.02 - 2020.11
High School Diploma -
Lycée Etienne Jules Marey
Similar Profiles
Yasser IdrahouYasser Idrahou
Lead Software Engineer at CapgeminiLead Software Engineer at Capgemini
Sandeep KhadeSandeep Khade
Consultant at CapgeminiConsultant at Capgemini
Sindhu PriyaSindhu Priya
Team Leader - Service Delivery at CapgeminiTeam Leader - Service Delivery at Capgemini