Mats-Henry Barg
Hamburg,HH
Summary
Driven professional with extensive experience in customer support and service, demonstrated at companies like Raisin GmbH. Excelled in roles requiring complaint resolution and teamwork, enhancing client satisfaction and operational quality. Skilled in Microsoft Office, adept at fostering collaboration and maintaining professionalism under pressure. Proven track record in improving service delivery and supporting organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative
NABU Hamburg E.V.
07.2023 - Current
- Assisted members with account management, including updating personal information and setting up automated payments.
- Maintaining and managing the member database
- Fundraising support and preparation of donation receipts
- Close contact with members to maintain the transparency of this non-profit organization
Specialist - Training and Quality
Raisin GmbH
12.2020 - 07.2023
- Handling customer complaints to strengthen customer satisfaction
- Creation of training materials for the further training of call center agents
- Evaluation of customer feedback to improve quality assurance
Internal Sales Representative
Jetschke Industriefahrzeuge (GmbH & Co.) KG
01.2020 - 10.2020
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Creating orders and offers
- Ordering forklift trucks at the factory with subsequent punctual delivery to the customer
Volunteer
Kinderhaus Blauer Elefant
09.2016 - 08.2017
- Childcare
Education
Dual Vocational Education - Wholesale And Export Trade
BS32 Berufliche Schule City Süd
Hamburg, Germany01.2020
High School Diploma -
Kopernikus Gymnasium Bargteheide
Bargteheide, Germany07.2016
Skills
- Customer Support
- Customer Service
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Fundraising
- Microsoft Office
Certification
- Driver's license
Hobbies
- Soccer
- reading books
- travelling
- Skiing
Languages
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Latin
Elementary (A2)
Timeline
Member Service Representative
NABU Hamburg E.V.
07.2023 - Current
Specialist - Training and Quality
Raisin GmbH
12.2020 - 07.2023
Internal Sales Representative
Jetschke Industriefahrzeuge (GmbH & Co.) KG
01.2020 - 10.2020
Volunteer
Kinderhaus Blauer Elefant
09.2016 - 08.2017
Dual Vocational Education - Wholesale And Export Trade
BS32 Berufliche Schule City Süd
High School Diploma -
Kopernikus Gymnasium Bargteheide
Similar Profiles
Thomas TennhardtThomas Tennhardt
International Director, Member of Executive Board at NABU E.V.International Director, Member of Executive Board at NABU E.V.
HYEWON NOHHYEWON NOH
Orchestra Assistant at Hamburg State Opera (Staatsoper Hamburg)Orchestra Assistant at Hamburg State Opera (Staatsoper Hamburg)
Jimmy Emmanuel Cifuentes SagastumeJimmy Emmanuel Cifuentes Sagastume
CRM Executive at Nabu MindsCRM Executive at Nabu Minds