Matthew Berry

• Managed a team of several Line Service Technicians. Promoted a superb level of safety through careful management

• Provided expert guidance to junior technicians, fostering professional growth and development within the team

• In charge of fueling, towing, and servicing many types of General Aviation aircraft

• Managed jet fuel inventory effectively through keeping a very close eye on our spreadsheets and business schedules

• In charge of daily quality control operations on said jet fuel

• Operated de-icing equipment proficiently in all aspects of de-icing, including driving heavy machinery, operating the cherry picker boom, and communicating with pilots and Air Traffic Control via handheld radio

• Worked extensively with and was often primary point of contact for multiple government organizations including US Secret Service, Customs and Border Control, US Air Force, and DE Air National Guard

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Trained employees to provide excellent customer service and follow company standard procedure.

• Responsible for operating POS

• Responsible for maintaining and operating the deli area

• Responsible for brewing coffee for the morning rush

•Responsible for general cleanliness and upkeep of the store