Matthew Bier - Shift Lead / POS IT Support

Summary

Shift Lead with hands‑on POS IT support experience and a strong foundation in cloud technologies. Skilled in troubleshooting hardware/software issues, managing user access, and supporting production systems across multiple locations. Backed by a BSIT and multiple cloud certifications, with a focus on transitioning into IT Support and Cloud Support roles.

Overview

1

Certification

1

year of post-secondary education

3

years of professional experience

Work History

Shift Lead / POS IT Support

MMW Restaurant Group

Wyoming

11.2023 - 11.2026

Resolved customer issues with POS systems and online ordering platforms.
Provided technical support for restaurant software and hardware systems.
Troubleshot system errors and identified potential solutions.
Documented technical procedures and created user guides for staff reference.
Diagnosed network connectivity issues impacting restaurant operations.
Assessed issues to determine appropriate troubleshooting methods for remediation.
Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Handled customer service issues by providing guidance or escalating for advanced support.
Evaluated software or hardware to recommend improvements or upgrades.
Collaborated with vendors to ensure timely updates and repairs of equipment.
Communicated effectively with team members to enhance service efficiency.
Trained staff on using new technology and troubleshooting common problems.
Performed regular maintenance checks on servers, workstations and other devices connected to the network.
Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
Conducted tests to identify malfunctions in hardware or software systems.
Managed inventory levels and ordered supplies to support restaurant needs.
Coordinated shift schedules to maintain adequate staffing levels during peak hours.
Trained and mentored new staff on menu items and customer service practices.
Supervised daily restaurant operations and ensured compliance with health standards.
Coached and trained employees and managed daily work assignments to enhance operations.
Provided guidance and support to other team members.
Completed opening and closing duties to facilitate business operations.
Ensured that all safety protocols were followed at all times.
Upheld company standards and compliance requirements for operations.

Education

Bachelor of Science - Information Technology

Western Governors University

Salt Lake City, UT

05.2026 - 11.2026

Skills

AWS (EC2, S3, IAM, CloudWatch)
Virtualization & cloud infrastructure
Access management
System monitoring
Cloud troubleshooting
Troubleshooting
Ticketing systems
Remote support
Client communication
Linux CLI
Windows management
Active Directory
Bash
PowerShell

Git
File permissions
System services
Package management
TCP/IP
DNS
DHCP
Routing & switching fundamentals
Firewalls & security groups
Access control
Encryption basics
Security practices
Vulnerability management
Documentation management

Certification

CompTIA IT Operations Specialist (CIOS)
CompTIA Cloud Admin Professional (CCAP)
CompTIA Secure Infrastructure Specialist (CSIS)
CompTIA Secure Cloud Professional (CSCP)
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Cloud+
CompTIA Project+
AWS Certified Cloud Practitioner
ITIL 4 Foundation
Linux Essentials

Languages

English

Professional