Matthew Brown
Lewes
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Adidas. Proven ability to enhance customer satisfaction through exceptional service and problem-solving skills. Recognized for mentoring and collaboration as a Personnel Systems Manager at the Department of Defense, driving continuous improvement initiatives and optimizing system performance.
Overview
42
42
years of professional experience
Work History
Sales Associate
Adidas
Rehoboth Beach, DE
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Personnel Systems Manager
Department of Defense
Dover AFB, DE
02.2000 - 02.2022
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
- Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Provided remote troubleshooting and support for users.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Kept computer systems operating at optimal performance levels.
- Administered system controls, databases, and networks.
- Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
Senior Maser Sergeant
United States Air Force
Joint Base Andrews, MD
10.1982 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Liberal Arts And Sciences
University of Montana
Missoula, MTSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
Timeline
Sales Associate
Adidas
01.2024 - Current
Personnel Systems Manager
Department of Defense
02.2000 - 02.2022
Senior Maser Sergeant
United States Air Force
10.1982 - 08.2014
No Degree - Liberal Arts And Sciences
University of Montana