Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Brown

Lewes

Summary

Dynamic professional with a strong background in customer service and teamwork, honed at Adidas. Proven ability to enhance customer satisfaction through exceptional service and problem-solving skills. Recognized for mentoring and collaboration as a Personnel Systems Manager at the Department of Defense, driving continuous improvement initiatives and optimizing system performance.

Overview

42
42
years of professional experience

Work History

Sales Associate

Adidas
01.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Personnel Systems Manager

Department of Defense
02.2000 - 02.2022
  • Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
  • Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
  • Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
  • Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Provided remote troubleshooting and support for users.
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Kept computer systems operating at optimal performance levels.
  • Administered system controls, databases, and networks.
  • Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).

Senior Maser Sergeant

United States Air Force
10.1982 - 08.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

No Degree - Liberal Arts And Sciences

University of Montana
Missoula, MT

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality

Timeline

Sales Associate

Adidas
01.2024 - Current

Personnel Systems Manager

Department of Defense
02.2000 - 02.2022

Senior Maser Sergeant

United States Air Force
10.1982 - 08.2014

No Degree - Liberal Arts And Sciences

University of Montana

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Matthew Brown