Matthew Gerle
Millsboro
Summary
Detail-oriented operations manager with 10 years of experience in managing daily operations, including scheduling, inventory management, and customer service. Proven in conducting interviews and making hiring decisions based on qualifications and company culture. Skilled in payroll, recruiting, management, interviewing, and employee orientation.
Overview
14
14
years of professional experience
Work History
Operations Manager
Old Navy
01.2017 - 01.2025
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Managed daily operations, including scheduling, inventory management, and customer service
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Shipment Supervisor
Old Navy
06.2011 - 01.2017
- Collaborated with team members to efficiently load and unload trucks, optimizing productivity
- Assisted in training new team members on proper shipping procedures
- Managed multiple tasks simultaneously while adhering to strict deadlines in a fast-paced environment
- Successfully managed high-volume periods by adjusting resources accordingly to meet demand without compromising quality or speed.
Education
Associate's degree -
Delaware County Community College
01.2016
High school diploma - undefined
Cape Henlopen High School
06.2011
Skills
- Customer service
- Team leadership
- Staff training
- Schedule management
- Onboarding processes
- Talent acquisition
Timeline
Operations Manager
Old Navy
01.2017 - 01.2025
Shipment Supervisor
Old Navy
06.2011 - 01.2017
High school diploma - undefined
Cape Henlopen High School
Associate's degree -
Delaware County Community College
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