Matthew Reid
Logistics Management
Bruchmuhbach-Miesau,Rhineland-Palatinate
Summary
Position as Housing Management Assistant
A dedicated and experienced logistician who balanced strategic thinking and customer service skills while managing a section of over 400 members and 2.2K vehicles over a 15-year period. Equally capable of critical problem solving and adept at conflict resolution skills by supervising a driver’s pool of 31 skilled vehicle operators for 5 years. Transportation and logistics subject matter expert (SME) offering 20 years of expertise. Skilled in operations management, logistics support, resource management, the negotiation of support agreements and project management. Excels in cross-functional and diverse environments. Dedicated and experienced in process improvement. Proficient in evaluating quality and effectiveness of logistics programs in accordance with Department of Transportation (DOT) standards and recommendations. Team focused leader with high integrity, capable of managing over $12 million dollars in supplies and resources. Proficient in conflict resolution, compiling and analyzing data, and constructing tables/charts/graphs utilizing Microsoft Office Suite. Possesses the drive to provide high-quality logistic support and leadership.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
KMCC Main Store Customer Service Supervisor
Army Air Force Exchange Services
Ramstein AB Germany
06.2021 - Current
- Enhanced the customer service experience by using the tools from 20 years of customer service knowledge and conflict resolution to solve each unique issue
- Supervised 15 Base Exchange Customer Service associates by ensuring the accountability of $35K in register funds, secured over $100K in Western Union transactions and managed the exchange online ordering service
- Managed home delivery service by working directly with off base delivery company to assist customers and mitigated delivery problems
- Hand selected to augment three other location to include the AAFES-Europe headquarters office by troubleshooting a country wide Esso outage, processing over 200 esso disputes.
Ground Transportation Operations Center Manager
United States Air Force
Ramstein AB
01.2019 - 04.2020
- Logistics manager responsible for 3 workcenters comprised of 76 personnel; oversaw the safe and efficient use of 126 vehicle government fleet valued at $9.5 million dollars
- Responsible for the immediate movement of classified aircraft and communication equipment
- Coordinated logistical support for Kenyan African Partnership conference; led 53 joint exercise movements for 120 delegates ultimately promoting international public relations
- Established quality assurance programs with 9 checklist and 771 inspection items that established safety measures and continuity for over 300 personnel that was highlighted by the Air Force Inspection team as a superior performer and streamlined the inspection process
- Revamped cargo management process
- Oversaw the movement of 1000+ mission critical aircraft parts worth over $8.9M and hazardous material worth over $2.4M saving $8K in fuel and 30 man hours annually
- Lead Unit Dangerous Goods Advisor; translated critical publications and managed the movement of 235 tons of hazardous material/hazardous waste over 100 miles on base and on host nation roads saving $100K annually in contractor costs.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions by analyzing data from previous project's.
Secure Transportation Team Lead
United States Air Force
Incirlik Air Base
07.2018 - 01.2019
- Directed Europe’s only secure transportation team by managing 5 ground transporters and $5M in armored vehicles, equipment and weapons; bridged international relationships and securing three Geographically Separated Units and ultimately increasing interoperability by 25%
- Command and Controlled 39 over the road missions over 9K miles through Turkey moving 380 passengers and $250K worth of sensitive assets safeguarding 120K square mile airspace
- Lead Threat Response Driving Expert; instructed 360 personnel on routes and evasive tactics assuring 360 degree security and increasing survivability.
Training Validation and Operations Manager
United States Air Force
Ramstein AB
05.2016 - 07.2018
- Supervised three sections and seven members during the training and vehicle licensing of 57,000 service and family member community
- Coordinated reoccurring readiness training by leading a 14-member team to train 44 career field experts and liaised with three joint agencies saving 112-man hours and $9,000 in contractor costs
- Authored specialized training plan 24 member influx; identified and corrected training gaps for personnel assigned to the section
- Was able to reduce training window by 3 months while increasing trainee comprehension and proficiency
- Designed mishap prevention process improvement by leading seven Cross Tell events that cut vehicle accidents 40% and saved $21K in vehicle repairs
- One of two installation Certified Commercial Driver Examiners; certified over 150 large vehicle civilian driver’s license applicants for four different organizations resulting in establishing the first Department of Transportation level certification in the Department of Defense.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Ground Transportati Dispatch Supervisor
United States Air Force
Ramstein AB
05.2015 - 05.2016
- Managed 52 members and created 24 hour driver schedules to meet unique host nation mission requirements to include high visibility distinguished visitor support; streamlined driver utilization, saving 20 man hours weekly
- Oversaw and coordinated transient and local air transportation logistics exceeding the standard support rate by 25%.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Managed budgetary responsibilities for the dispatch team, carefully monitoring expenses to ensure fiscal goals were achieved without sacrificing operational efficiency or quality of service delivered.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
Education
Bachelors of Arts in Management and Technology - undefined
Bowling Green State University
03.2021 - Current
Hazardous Material/Hazardous Waste Advisor Certification - undefined
Installation Dangerous Goods Program
01.2020 - undefined
Professional Managers Certification - undefined
Community College of the Air Force
03.2019 - undefined
Associate of Arts, Transportation and Logistics Management - undefined
Community College of the Air Force
10.2018 - undefined
Certified Commercial Driver Examiner Certification - undefined
Highway Safety Services, LLC
12.2017 - undefined
References
- Alan Brown (Former Supervisor) alan.brown.5@us.af.mil/+44 7392 438278 Lakenheath AB United Kingdom
- Valeria McNeill(Supervisor Customer Service KMCC Main BX)Mcneillv@aafes.com/+49 1520 2691646
- Brian Smith (KMCC AAFES General Manager)SmithBA@aafes.com
Timeline
KMCC Main Store Customer Service Supervisor
Army Air Force Exchange Services
06.2021 - Current
Bachelors of Arts in Management and Technology - undefined
Bowling Green State University
03.2021 - Current
Hazardous Material/Hazardous Waste Advisor Certification - undefined
Installation Dangerous Goods Program
01.2020 - undefined
Professional Managers Certification - undefined
Community College of the Air Force
03.2019 - undefined
Ground Transportation Operations Center Manager
United States Air Force
01.2019 - 04.2020
Associate of Arts, Transportation and Logistics Management - undefined
Community College of the Air Force
10.2018 - undefined
Secure Transportation Team Lead
United States Air Force
07.2018 - 01.2019
Certified Commercial Driver Examiner Certification - undefined
Highway Safety Services, LLC
12.2017 - undefined
Training Validation and Operations Manager
United States Air Force
05.2016 - 07.2018
Ground Transportati Dispatch Supervisor
United States Air Force
05.2015 - 05.2016
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