Matthew Wilchinski
Dover
Summary
Results-driven Client Solutions Executive with a proven track record in enhancing customer engagement and retention. Expertise in strategic initiatives, market analysis, and cross-functional collaboration to streamline operations and drive organizational success.
Overview
26
26
years of professional experience
Work History
Client Solutions Executive
AT&T
Delaware
02.2022 - 07.2026
- Developed strategic initiatives to enhance customer engagement and retention.
- Analyzed market trends to inform product development and marketing strategies.
- Collaborated with cross-functional teams to streamline project execution and increase efficiency.
- Oversaw project timelines, ensuring alignment with business objectives and stakeholder expectations.
- Managed vendor relationships to optimize service agreements and procurement processes.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Major Account Manager
Verizon Wireless
Delaware
01.2015 - 02.2022
- Cultivated relationships with key decision-makers to drive revenue growth across major accounts.
- Led contract negotiations, ensuring favorable terms and maximizing profitability for both parties.
- Developed strategic account plans to enhance client engagement and satisfaction.
- Analyzed market trends to identify opportunities for cross-selling and upselling services.
- Presented product demonstrations and training sessions to educate clients on new offerings.
- Maximized revenue growth by identifying and pursuing new business opportunities within existing accounts.
Retail Store Manager
Verizon Wireless
Delaware
01.2001 - 01.2015
- Led team of 20+ employees to achieve sales targets and enhance customer satisfaction.
- Analyzed sales data to identify trends, informing strategic decisions on product placement and promotions.
- Streamlined inventory management processes, reducing stock discrepancies and minimizing losses.
- Developed and implemented effective training programs for new hires, improving onboarding efficiency.
Education
No Degree - Business Administration
University of Phoenix
Tempe, AZSkills
- Operations management
- Vendor negotiations
- Client relationship management
- Customer-oriented
- Project management
- Client engagement
- Problem resolution
- Interpersonal skills
Timeline
Client Solutions Executive
AT&T
02.2022 - 07.2026
Major Account Manager
Verizon Wireless
01.2015 - 02.2022
Retail Store Manager
Verizon Wireless
01.2001 - 01.2015
No Degree - Business Administration
University of Phoenix