Matthew Zopfi
Otterberg
Summary
Meticulously organized Technical Program Manager with Years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers. Focused individual with experience in testing software, diagnosing issues and documenting program development. A confident Programmer Analyst with exemplary math, analysis and troubleshooting skills.
Overview
14
14
years of post-secondary education
Work History
Outerwear Associate
Earthbound Trading Company
- Duties include direct sales, fulfilling customer requests for out-of-stock items
- Federal Census Bureau, Detroit Regional Office
- Census Enumerator- Responsibilities included direct census taking, and reporting data to crew leader.
- Used Microsoft Word and other software tools to create documents and other communications.
- Monitored company inventory to keep stock levels and databases updated.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets
Assistant manager and sales associate
Best Buy
- Duties included direct sales, managing a staff of seven, opening/closing of the store, managing store receipts, and handling customer complaints
- Madison Heights
- Media and Video Sales- Duties included direct sales
- Strong knowledge of computers and different applications
- Available upon request
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Receiving Clerk
Burlington Coat Factory
- Duties included input of shipping invoices into a
- Linux based system and office related duties.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Recorded regular progress and issues with products.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Coordinated warehouse organization scheme and product placements.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
Cashier/Stock
Alex's
- Customer service, food service, restocking, cleaning
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Technical Program Manager
Sykes
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Used online conferencing tools to conduct training and learning sessions in remote environments.
- Conducted one-on-one training sessions for employees in Microsoft Office, Windows Server and Amazon Web Services.
- Served as primary interface between business channels and internal departments, aligning wishes of sales and finance departments with customer service realities.
- Formed multi-departmental roundtable to discuss optimizations to address departmental weaknesses.
- Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
- Regularly reviewed training materials and courses, adding updates to keep all information current and pertinent.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Computer Information Systems
University of Michigan
Michigan 02.2005 - 06.2011
High School Diploma -
Baker College of Flint
Flint Michigan 01.2001 - 02.2003
Undergraduate coursework-24 credits -
Michigan State University
Michigan 02.1997 - 04.1999
High School Diploma -
Bishop Foley High School
Madison Heights 01.1994 - 08.1997
Skills
Microsoft Technology Associate
Flexible and Adaptable
Training and Development
Strategic planning
Staff Management
Mathematical calculations
Training system scope
System Analysis
Building technical teams
Graphics and animation
Hardware and software installation
Technical Analysis
Problem diagnosis
Debugging code
Software review
Application database architecture
Engineering technologies
Managing testing
Web Security
Peripheral Repair
Desktop Technical Support
Help Desk Operations
Data retention
Application installations
Inventory control systems
Timeline
Bachelor of Science - Computer Information Systems
University of Michigan
02.2005 - 06.2011
High School Diploma -
Baker College of Flint
01.2001 - 02.2003
Undergraduate coursework-24 credits -
Michigan State University
02.1997 - 04.1999
High School Diploma -
Bishop Foley High School
01.1994 - 08.1997
Outerwear Associate
Earthbound Trading Company
Assistant manager and sales associate
Best Buy
Receiving Clerk
Burlington Coat Factory
Cashier/Stock
Alex's
Technical Program Manager
Sykes