Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Matthias Heitmann

Matthias Heitmann

Head Of Sales Operations
Stuttgart

Summary

Versatile Head of Sales Operations committed to accomplishing performance objectives with special focus on business revenue, customer satisfaction and managing day-to-day operations. Offering 7 years of comprehensive experience providing support in business operations and conducting business processes. Recognized for developing best practices to maximize sale initiatives and setting new standards for customers

Overview

14
14
years of professional experience
8
8
years of post-secondary education
3
3
Certifications

Work History

Head of Sales Operations

Alexander Thamm GmbH
Stuttgart
04.2022 - Current

Achievements

  • Onboarded 4 new strategic tech partners successfully
  • Increased Revenue via partners by over 400%
  • Increased Revenue for target industry by 170%
  • Established the Inside Sales Operations team within the department
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals
  • Implemented and executed sales and operational policies, experiments and standards across multiple facilities

Key Responsibilities

  • Tech Partner Management
  • Leading a team of four employees
  • Introduction of Sales processes and standards
  • Controlling of Sales processes
  • New Target Industry ‘Public’


Head of Inside Sales Operations

Alexander Thamm GmbH
Stuttgart
01.2021 - 04.2022

Parenteal Leave

Self Employed
Munich
02.2020 - 12.2020

Worked for clients within the following industries to help them tackle their digitalization project with impacted by COVID

  • Construction
  • Legal
  • Search Engines
  • OTAs
  • Hospitality Outlets

Sales Director DACH + EE

MEWS Systems
Munich
09.2019 - 01.2020

Achievements

  • Met monthly Sales Goal five months in a row
  • Onboarded two new Techology partners
  • Executed strategic plans for growth and new acquisitions.

Key Responsibilities

  • Leading a team of six Sales Managers onsite and remote
  • Developing Sales Strategy for DACH region in coming years
  • Representing the company at fairs & conferences and hosting webinars about industry trends

Project Manager - Enterprise Services

TrustYou GmbH
08.2017 - 08.2019

Achievements

  • Developed and executed global onboarding standards
  • Played major role in realizing large enterprise deals from negotiation, technical implementation to - full functioning collaboration for large hotel chains in EMEA and APAC
  • Data driven approach in prioritizing features
  • Planned, designed, and scheduled phases for large projects

Key Responsibilities

  • Technical consultant for Enterprise Sales and Key Account Managers
  • Representing TrustYou on fairs and client events with speaking slots covering quality management and E-Commerce, as well es Techstack for Hospitality
  • Ensuring successful rollouts within scope and budget
  • Interface between client and product team
  • Testing of existing and newly developed product features
  • Consulting of clients on product suite
  • Leading a team of three people in various destinations



Client Success Manager

TrustYou GmbH
Munich
09.2016 - 08.2017

Operations Manager & Head of Expansion

VENKO GmbH & Co. KG
Stuttgart
10.2015 - 08.2016
  • Opened two new outlets in Stuttgart and Berlin
  • Introduced a POS-System to ensure conformity with local Laws as well as a better resource planning
  • Devised processes to boost long-term business success and increase profit levels

Dual Student

Fleming's Hotel Management & Servicegesellschaft MbH & Co. KG
Munich
09.2012 - 10.2015
  • Conducted research projects, gathering data and information from a variety of sources
  • Implemented new approach to yield Management for specific hotel property

Non-profit Educational Year

City Of Stuttgart
Stuttgart
08.2009 - 09.2010

Practical and administrative duties for multiple departments in regards to events and publications

Education

Bachelor of Arts - Business Administration And Management

Duale Hochschule Baden-Württemberg
Ravensburg, Germany
09.2012 - 12.2015

Undergraduate Studies - Law

Universität Passau
Passau, Germany
10.2010 - 07.2012

High School Diploma -

Eberhard-Ludwigs-Gymnasium
Stuttgart, Germany
09.2007 - 06.2009

Exchange Student in Canada -

Rockway Mennonite Collegiate
06.2006 - 06.2007

Skills

    English (Bilingual Proficiency)

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Software

Microsoft 365

Salesforce

Hubspot

G-Suite

SAP

Atlassian Tools

Certification

AEVO - Trainer Aptitude Certificate

Timeline

Head of Sales Operations

Alexander Thamm GmbH
04.2022 - Current

Head of Inside Sales Operations

Alexander Thamm GmbH
01.2021 - 04.2022

Parenteal Leave

Self Employed
02.2020 - 12.2020

Sales Director DACH + EE

MEWS Systems
09.2019 - 01.2020

Project Manager - Enterprise Services

TrustYou GmbH
08.2017 - 08.2019

Client Success Manager

TrustYou GmbH
09.2016 - 08.2017

Operations Manager & Head of Expansion

VENKO GmbH & Co. KG
10.2015 - 08.2016

Bachelor of Arts - Business Administration And Management

Duale Hochschule Baden-Württemberg
09.2012 - 12.2015

Dual Student

Fleming's Hotel Management & Servicegesellschaft MbH & Co. KG
09.2012 - 10.2015

Undergraduate Studies - Law

Universität Passau
10.2010 - 07.2012

Non-profit Educational Year

City Of Stuttgart
08.2009 - 09.2010

High School Diploma -

Eberhard-Ludwigs-Gymnasium
09.2007 - 06.2009

Exchange Student in Canada -

Rockway Mennonite Collegiate
06.2006 - 06.2007

AEVO - Trainer Aptitude Certificate

CPE - Certificate Proficiency English

CAE - Cambridge Certificate for Advanced English

Matthias HeitmannHead Of Sales Operations