Maurice Amponsem
Acquah
Bremen
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure and start again from entry-level IT Support position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
CORE BANKING APPLICATION SUPPORT
UNITED BANK FOR AFRICA (GHANA) LTD.
Accra
11.2015 - 10.2024
- Ensured smooth running and maximum availability of Core Banking application 24 x 7 for Ghana
- Improved customer satisfaction by providing timely and efficient support for Core Banking applications.
- Coordinated with Head Office Core Banking Support team and vendors to diagnose problems and implement configuration requirements and solutions.
- Developed and maintained financial product parameters in banking application to ensure proper system charges.
- Performed end-of-day process for Core Banking Application English version for five African countries each business day.
- Ensured readiness of all Core Banking English (five African countries) services by 7.30am
- Developed user guides and provided continues training on Core Banking Application for new and existing users.
- Boosted efficiency through development of custom scripts and automation tools for routine delivery of reports.
- Actively participated in regular team meetings, offering valuable insights and suggestions for continuous process improvement.
- Enhanced application functionality by diagnosing and resolving software issues.
- Conducted and supported implementation delivery with client and internal departments.
- Used GRP ticketing software to track, maintain and update trouble tickets.
- Generated reports to track performance and analyze trends.
EHR IMPLEMENTATION CONSULTANT
MOUNT CARMEL HOSPITAL AND FERTILITY CENTER
Tema
03.2023 - 02.2024
- Lead the successful implementation of a new ERP Hospital Management System in three months.
- Provided training to about 40 plus users (clinicians and administrative staff)
- Investigated and analyzed other IT related issues and provided solutions for implementation.
- Provided clinical data to respective units for onward reporting to District Health Directorate.
- Increased client retention with excellent communication and consistent follow-ups through the setup of Client Experience platform.
IT INFRASTRUCTURE AND NETWORK SUPPORT OFFICER
UNITED BANK FOR AFRICA (GHANA) LTD.
Accra
08.2014 - 10.2015
- Installed, configured and maintained operating systems and application software across 28 branches and head office of the bank
- Managed vendor relationships, negotiating contracts for cost savings and efficiency improvements.
- Maintained a consistent quarterly user PC maintenance to avoid frequent malfunction.
- Assisted in the planning and execution of infrastructure upgrades, minimizing service interruptions.
- Engaged all business offices to ensure 98 to 99% network stability during working hours
- Ensured all applications and anti-viruses are running smoothly and up-to-date
- Led an internal project to decommission all old PCs in the bank
- Managed a clean and successful assert movement from Head Office to branches and vice versa
- Managed daily Data Centre maintenance task leading to consistent 99.5% system availability
- Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations.
- Reorganized the sitting arrangement of IT Office which created enough space for free movement with the office space
- Provided timely technical support, addressing user issues and minimizing disruptions to operations.
SYSTEMS ADMINISTRATOR
SHINE CREDIT MICROFINANCE LIMITED
Tema
07.2011 - 05.2014
- Installed, configured and maintained the company's computers, servers with their operating systems and user applications across 9 branches and head office
- Engaged IT vendors to ensure value for money on all product purchased or project implementation
- Ensured all business offices maintained 98 to 99% network stability during working hours.
- Ensured all applications and anti-viruses are running smoothly and up-to-date.
- Ensured availability of Core Banking application (Trust Systems) by 7.30am each working day.
- Ensured continues training of Core Banking application users.
- Setup on Core banking application product parameters, review and modification
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Attended meetings to deliver status reports to key stakeholders.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Mentored subordinates and offered constructive feedback for performance improvement.
Education
MASTERS OF SCIENCE (MSC) - HEALTH INFORMATICS
Kwame Nkrumah University of Science And Technology
Ghana 01.2023 - 2023.09
CERTIFIED ASSOCIATE IN HEALTHCARE INFORMATION AND MANAGEMENT SYSTEMS (CAHIMS) - Healthcare Information And Management Systems
Healthcare Information And Management Systems Society (HIMSS)
Ghana 01.2023 - 2023.06
PROJECT MANAGEMENT PROFESSIONAL (PMP) - Project Management
Cambridge Centre of Excellence
Ghana 08.2021 - 2021.09
POST GRADUATE DIPLOMA - Management Information Systems
Ghana Institute of Management And Public Administration
Ghana 09.2013 - 2014.05
POST GRADUATE DIPLOMA - Information Technology
Sikkim Manipal University (Distance Education)
Ghana 06.2010 - 2011.04
BACHELOR OF ARTS (BA) - Integrated Rural Art And Industry
Kwame Nkrumah University of Science And Technology
Ghana 09.2002 - 2006.05
Skills
Installing & Configuring Printers
Troubleshooting Personal Computer Systems
Software Installation
Microsoft Office 365
Application support
Windows Server
Windows, Linux and Mac OS
Azure & VMWare
Network configuration
Remote Support
Database (ORACLE SQL, MsSQL & PostGreSQL)
SQL report creation
Data Mining & Data Visualization (MS PowerBI)
HTML & CSS
Ticketing Systems
Help Desk Support
Multitasking Abilities
System monitoring
End-User Training
UAT support
Training documentation development
Project coordination
Proactiveness
Problem Solving
Customer Support
Team Work
Websites
Personal Information
- Date of Birth: 09/22/82
- Gender: Male
- Nationality: Ghanaian
Timeline
EHR IMPLEMENTATION CONSULTANT
MOUNT CARMEL HOSPITAL AND FERTILITY CENTER
03.2023 - 02.2024
MASTERS OF SCIENCE (MSC) - HEALTH INFORMATICS
Kwame Nkrumah University of Science And Technology
01.2023 - 2023.09
CERTIFIED ASSOCIATE IN HEALTHCARE INFORMATION AND MANAGEMENT SYSTEMS (CAHIMS) - Healthcare Information And Management Systems
Healthcare Information And Management Systems Society (HIMSS)
01.2023 - 2023.06
PROJECT MANAGEMENT PROFESSIONAL (PMP) - Project Management
Cambridge Centre of Excellence
08.2021 - 2021.09
CORE BANKING APPLICATION SUPPORT
UNITED BANK FOR AFRICA (GHANA) LTD.
11.2015 - 10.2024
IT INFRASTRUCTURE AND NETWORK SUPPORT OFFICER
UNITED BANK FOR AFRICA (GHANA) LTD.
08.2014 - 10.2015
POST GRADUATE DIPLOMA - Management Information Systems
Ghana Institute of Management And Public Administration
09.2013 - 2014.05
SYSTEMS ADMINISTRATOR
SHINE CREDIT MICROFINANCE LIMITED
07.2011 - 05.2014
POST GRADUATE DIPLOMA - Information Technology
Sikkim Manipal University (Distance Education)
06.2010 - 2011.04
BACHELOR OF ARTS (BA) - Integrated Rural Art And Industry
Kwame Nkrumah University of Science And Technology
09.2002 - 2006.05
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