Mauro Javier Cabral

Planning, coordinating, and executing software and firmware upgrades across network devices.
Implementation, and integration of new networks into existing infrastructure.
Performing modifications and configurations on network elements to accommodate changes in network topology, capacity upgrades, or performance enhancements.
Adding new channels and services to the network infrastructure as per customer requirements.
Updating and maintaining EPT designs.

Installation and configuration of hardware solutions.
Migration and troubleshooting of Transmission Network Elements.
Integration according to customer requirements and project plans.
Supporting HW/SW upgrades, performing backups, troubleshooting.

Troubleshoot level 2 and 3 services (MPLS based backbone).
Monitor, detect and report incidents within the backbone.
Turn up circuits MPLS VPN and EPL VPN already activated.
Troubleshoot and folow-up of cases with high priority and advances cases.
Manage and report of general events.
Impact analisys on provider's maintenance activities.

Support customer by managing different type of requests and the troubleshooting of services (L2/L3) over the MPLS based backbone network.
Monitor and maintain network performance.

Operate and monitor the Latin American Nautilus DWDM network.
Troubleshoot issues both reported and proactively followed issues.
Tracking and escalation of customers/providers tickets.
Coordinate maintenance windows and emergency visits.

Technical Support Operator Level 1
Provide technical telephone/mail support to corporate clients.
Initial diagnosis, incident opening, tracking, escalation, and closure.
Monitoring the Claro network nationwide.
Basic management of SDH, PDH, Wimax, LMDS, GPON, Metro Ethernet, VSAT, and Fiber Optic equipment.