Summary
Overview
Work History
Education
Skills
Timeline
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Max Wenzel

Kassel,HE

Summary

Dynamic professional with a proven track record in exceptional customer service and event coordination, refined at prestigious establishments such as Schloss Elmau. Experienced in FIDELIO software and skilled at fostering team collaboration. Demonstrated ability to enhance the guest experience by implementing luxury standards, showcasing a blend of technical proficiency and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Apprenticeship Trainee

Schlosshotel Bad Wilhelmshöhe Conference & Spa
08.2021 - 08.2024
  • Welcoming and assisting guests at the front desk, including check-in and check-out processes.
  • Assisting in the planning and execution of events and conferences, coordinating with various departments to ensure smooth operations.
  • Maintaining cleanliness and order in guest rooms and public areas to uphold high hotel standards.


Furniture Assembly Specialist

Göbel - Büro & Wohndesign
05.2020 - 07.2021


  • Furniture Presentation and Assembly – Arranged furniture in the showroom, created displays, and assembled items for customers.
  • Inventory Management – Checked incoming goods, organized the warehouse, conducted inventory, and ensured smooth logistics.

Apprenticeship

Schloss Elmau
09.2018 - 03.2020
  • Excellent VIP guest service, ensuring a first-class guest experience.
  • Implementation of luxury and quality standards according to Leading Hotels guidelines.
  • Professional service in the restaurant and during events, including proper food and beverage service according to the highest standards.

Education

Secondary School Diploma -

Montessori School
Kassel, Germany
06.2017

Skills

Proficient in FIDELIO Software

Customer Service Excellence

Event Coordination

Team Collaboration

Problem-Solving Skills

Multilingual Communication

Time Management

Timeline

Apprenticeship Trainee

Schlosshotel Bad Wilhelmshöhe Conference & Spa
08.2021 - 08.2024

Furniture Assembly Specialist

Göbel - Büro & Wohndesign
05.2020 - 07.2021

Apprenticeship

Schloss Elmau
09.2018 - 03.2020

Secondary School Diploma -

Montessori School

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Max Wenzel