Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mayah Victor

New Castle

Summary

Skilled HR professional with years of experience in coordinating various HR tasks, including staffing, training, and onboarding, seeking to manage the human resources department in a healthy workplace. Proven track record in positive employee relationships, compliance with local and federal laws, and leverages interpersonal skills to promote a conflict-free workplace.

Overview

3
3
years of professional experience

Work History

Preboarding Services Supervisor

Amtrak
07.2022 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Managed and provided support to a team of 15-20 coordinators who oversaw the preboarding process.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted screenings and interviews according to protocol/policies established to ensure the selection of qualified candidates for job positions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.

Preboarding Services Coordinator

Amtrak
10.2021 - 07.2022
  • Tracked the status of new-hire candidates throughout the pre-boarding process using various software, including: SAP Success Factors, Sterling, and FileMaker Pro.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
  • Performed I-9 audits in accordance with DHS, completed I-9 forms, verified I-9 documentation and maintained I-9 files.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.

Education

Master of Science - Human Resource Management

Wilmington University
New Castle, DE
12.2020

Bachelor of Science - Business Management

Widener University
Chester, PA
05.2018

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Strategic Planning
  • Teamwork and Collaboration
  • Decision-Making
  • Excellent Communication
  • Time Management
  • Software Knowledge
  • Policy understanding
  • New Hire Onboarding
  • Performance Tracking

Additional Information

References available upon request.

Timeline

Preboarding Services Supervisor

Amtrak
07.2022 - 09.2024

Preboarding Services Coordinator

Amtrak
10.2021 - 07.2022

Master of Science - Human Resource Management

Wilmington University

Bachelor of Science - Business Management

Widener University

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Mayah Victor