McKenzie Lea
Newark
Summary
Dynamic customer service representative with over 10 years of experience in oral and written communication, active listening, and problem-solving. Proven track record of enhancing customer satisfaction and loyalty through effective engagement and support. Eager to leverage extensive expertise in a challenging role that fosters professional growth and expands industry knowledge. Committed to delivering exceptional service while continuously seeking opportunities for improvement and development
Overview
2027
2027
years of professional experience
Work History
Dog Trainer
PetSmart Charities
Newark, DE
2025 - Current
- Developed individualized training plans for dogs to enhance obedience and behavioral issues.
- Delivered engaging training sessions focused on positive reinforcement strategies to promote successful learning outcomes.
- Collaborated with pet owners to educate them on proper dog handling and care practices.
- Assessed dogs' behavior and progress, adapting training methods as necessary for improvement.
Data Intake Specialist
Cencora
01.2024 - 2025
- Conducted thorough daily reviews of 30-40 patient accounts, confirming data accuracy and currency.
- Coordinated efforts with a five-member team to ensure accurate and efficient collection of patient data.
- Managed fax communications to ensure timely information exchange with providers and insurance companies.
- Processed and verified incoming data for accuracy and completeness.
Patient Services Representative
RadNet Radiology
Newark, DE
2020 - 01.2024
- Processed 90-100 incoming calls from patients and providers each day, providing timely assistance and information.
- Monitored and improved individual performance metrics, ensuring effective call handling and high levels of patient satisfaction.
- Coordinated onboarding sessions for new patient service representatives, promoting adherence to company standards and fostering a seamless transition into their roles.
- Assisted patients with appointment scheduling and insurance verification processes.
Shift Supervisor
Wawa
Newark, DE
2017 - 01.2020
- Implemented daily checks to ensure adherence to customer service safety and quality standards.
- Engaged with leadership team to align strategies for achieving store goals and optimizing profit margins.
- Guided and motivated 5-6 associates daily to enhance team performance.
- Trained and mentored new team members, fostering a collaborative work environment.
Education
Diploma - Health Information Technology
Hodgson Vo-Tech
05.2017
Skills
- Effective communication
- Effective problem resolution
- Strong focus on accuracy
- Skilled in customer call handling
- Customer engagement
- Experienced with Microsoft Office applications
- Detail-oriented data entry
- Focused listening
- Insurance verification
LANGUAGES
English (Fluent)
Timeline
Data Intake Specialist
Cencora
01.2024 - 2025
Dog Trainer
PetSmart Charities
2025 - Current
Patient Services Representative
RadNet Radiology
2020 - 01.2024
Shift Supervisor
Wawa
2017 - 01.2020
Diploma - Health Information Technology
Hodgson Vo-Tech