MD SOLEMAN HOSSAIN
Hamburg
Summary
A dedicated IT Support Engineer with over 3 years of experience providing technical support and managing IT infrastructure. Skilled in troubleshooting, system administration, and user training. Passionate about delivering exceptional IT solutions to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
adidas(on behalf of HCL)
03.2024 - 10.2024
- Designed fully functional JavaScript websites based on requirements
- Solved technical tickets using JIRA, achieving success rate of 98%
- Managed and maintained IT inventory, improving tracking accuracy by implementing a streamlined system
- Migrated company systems to Windows 10, ensuring seamless transition and reducing downtime by 20%
- Configured VPNs, enhancing security and usability for 100+ users
IT Support Engineer
LTIMindtree
12.2022 - 07.2023
- Delivered first and second-level IT support to end-users via remote
- Installed, configured, and repaired 500+ devices, including PCs, printers peripherals, and mobile devices (Android/iOS)
- Monitored and maintained LAN networks (routers, switches, and WLAN), improving network uptime to 99.9%
- Administered Windows servers, workstations, databases, and applications, reducing system downtime by 20%
- Managed IT hardware inventory and ensured accurate data records
- Optimised Windows systems, MS Exchange Mail servers, and Active Directory, enhancing operational efficiency by 25%
- Provided efficient technical support via email, live chat, and phone calls, resolving 30+ tickets daily with a satisfaction rate of 95%
IT Support Specialist
Hahn-Rechtsanwälte
05.2022 - 10.2022
- Maintained and monitored LAN/WAN networks, including switches routers, and WLAN across multiple locations, ensuring 99.9% uptime
- Administered Windows servers, workstations, and databases, streamlining processes for operational efficiency
- Enhanced IT asset tracking and inventory management, reducing discrepancies by 15%
- Delivered training to new hires on system setups, improving onboarding efficiency by 25%
- Resolved network printer issues, cutting downtime by 30%
- Managed email systems, 'Google Workspace and Microsoft 365'
- Resolved service desk issues with a 3-hour average turnaround
IT First Level Support Engineer
PROCONF BD
01.2020 - 02.2021
- Delivered technical support to end-users remotely via email, phone, and access tools, resolving an average of 40 issues daily
- Diagnosed and resolved network printer problems
- Configured file-sharing and implemented data protocols
- Assisted with TCP/IP setup, ensuring stable network connectivity
- Conducted troubleshooting for peripheral devices, laptops, and desktops, maintaining a repair success rate of 90%
Education
Master's degree - Media Informatics, Communication Design
University Of Bremen
01.2025
Courses - Microsoft Office 365 Administration & Troubleshooting
Bangladesh High Tech Park
03.2023
Bachelor's degree - Information Technology
Jahangirnagar University
01.2019
Skills
- Networking Skills
- MS Office
- Windows OS
- Mac OS
- Linux
- Active Dir
- VoIP
- VPN
- Windows Server
- HTML
- CSS3
- JavaScript (ES6)
- Python
- C
- Shell Script
- Omnitracker
- JIRA
- Asana
- ServiceNow
Personal Information
Date of Birth: 10/18/96
Languages
German
Intermediate (B1)
English
Advanced (C1)
Timeline
IT Support Engineer
adidas(on behalf of HCL)
03.2024 - 10.2024
IT Support Engineer
LTIMindtree
12.2022 - 07.2023
IT Support Specialist
Hahn-Rechtsanwälte
05.2022 - 10.2022
IT First Level Support Engineer
PROCONF BD
01.2020 - 02.2021
Courses - Microsoft Office 365 Administration & Troubleshooting
Bangladesh High Tech Park
Bachelor's degree - Information Technology
Jahangirnagar University
Master's degree - Media Informatics, Communication Design
University Of Bremen
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