Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Md Fahad Iqbal

Md Fahad Iqbal

Student
Worms

Summary

With a keen interest in the aviation industry, I am pursuing a bachelor's degree in aviation management, where I am learning about the operational and strategic aspects of air transport and airport management. I expect to graduate in July 2025 and seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Quality Coordinator

Airport Service Gesellschaft
01.2024 - 03.2024
  • Optimized working processes by identifying areas for improvement, leading to higher service quality.
  • Digitized audit report template for individual customer that increased customer satisfaction
  • Created working manual and trained field workers that improved time efficiency by 10%

Shift Manager

Burger King
04.2022 - 12.2023
  • Identified potential bottlenecks in the operational processes, which resulted in improved productivity levels over time.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Assisted in budget preparation for the department, which led to better financial management throughout the year.
  • Contributed to increased sales revenue by approximately 10% by motivating staff to achieve individual and team goals consistently.

Internship

Marvel Freight LTD
02.2023 - 04.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Gained valuable experience working within the industry, applying learned concepts directly to relevant work situations.
  • Interacted with customers by phone, email, or in person to provide information.

Junior Project Manager

Essence Group
12.2017 - 12.2018
  • Supported senior project managers in various aspects of project planning, execution, and closure activities.
  • Improved team collaboration through clear communication and timely feedback on performance.
  • Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
  • Managed budgets effectively by closely tracking expenditures against approved financial allocations.
  • Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.

Customer Care Agent

Robi Axiata Limited
07.2017 - 12.2017
  • Effectively resolved customer inquiries and complaints, maintaining a high level of customer satisfaction.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from customers.
  • Managed high call volume while maintaining exceptional service quality for all customers.

Education

Bachelor of Arts - Aviation Management

Worms University of Applied Science
Worms, Germany
04.2001 -

Bachelor of Science - Health Informatics

Deggendorf Institute of Technology
Pfarrkirchen, Germany
04.2001 -

Diploma In Engineering - Civil Engineering

Rangpur Polytechnic Institute
Rangpur, Bangladesh
04.2001 -

Skills

Communication

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Timeline

Quality Coordinator

Airport Service Gesellschaft
01.2024 - 03.2024

Internship

Marvel Freight LTD
02.2023 - 04.2023

Shift Manager

Burger King
04.2022 - 12.2023

Junior Project Manager

Essence Group
12.2017 - 12.2018

Customer Care Agent

Robi Axiata Limited
07.2017 - 12.2017

Bachelor of Arts - Aviation Management

Worms University of Applied Science
04.2001 -

Bachelor of Science - Health Informatics

Deggendorf Institute of Technology
04.2001 -

Diploma In Engineering - Civil Engineering

Rangpur Polytechnic Institute
04.2001 -

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