Md Fahad Iqbal
Student
Worms
Summary
With a keen interest in the aviation industry, I am pursuing a bachelor's degree in aviation management, where I am learning about the operational and strategic aspects of air transport and airport management. I expect to graduate in July 2025 and seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Quality Coordinator
Airport Service Gesellschaft
01.2024 - 03.2024
- Optimized working processes by identifying areas for improvement, leading to higher service quality.
- Digitized audit report template for individual customer that increased customer satisfaction
- Created working manual and trained field workers that improved time efficiency by 10%
Shift Manager
Burger King
04.2022 - 12.2023
- Identified potential bottlenecks in the operational processes, which resulted in improved productivity levels over time.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Assisted in budget preparation for the department, which led to better financial management throughout the year.
- Contributed to increased sales revenue by approximately 10% by motivating staff to achieve individual and team goals consistently.
Internship
Marvel Freight LTD
02.2023 - 04.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Gained valuable experience working within the industry, applying learned concepts directly to relevant work situations.
- Interacted with customers by phone, email, or in person to provide information.
Junior Project Manager
Essence Group
12.2017 - 12.2018
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Improved team collaboration through clear communication and timely feedback on performance.
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Managed budgets effectively by closely tracking expenditures against approved financial allocations.
- Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
Customer Care Agent
Robi Axiata Limited
07.2017 - 12.2017
- Effectively resolved customer inquiries and complaints, maintaining a high level of customer satisfaction.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from customers.
- Managed high call volume while maintaining exceptional service quality for all customers.
Education
Bachelor of Arts - Aviation Management
Worms University of Applied Science
Worms, Germany 04.2001 -
Bachelor of Science - Health Informatics
Deggendorf Institute of Technology
Pfarrkirchen, Germany 04.2001 -
Diploma In Engineering - Civil Engineering
Rangpur Polytechnic Institute
Rangpur, Bangladesh 04.2001 -
Skills
Communication
Microsoft Office
Presentation
MySQL
Training and Development
Documentation Management
Deadline Adherence
Analytical Skills
Teamwork and Collaboration
Problem-Solving
Customer Satisfaction
Websites
Timeline
Quality Coordinator
Airport Service Gesellschaft
01.2024 - 03.2024
Internship
Marvel Freight LTD
02.2023 - 04.2023
Shift Manager
Burger King
04.2022 - 12.2023
Junior Project Manager
Essence Group
12.2017 - 12.2018
Customer Care Agent
Robi Axiata Limited
07.2017 - 12.2017
Bachelor of Arts - Aviation Management
Worms University of Applied Science
04.2001 -
Bachelor of Science - Health Informatics
Deggendorf Institute of Technology
04.2001 -
Diploma In Engineering - Civil Engineering
Rangpur Polytechnic Institute
04.2001 -