MD Rakibul Islam
Store General Manager
Gelsenkirchen,NW
Summary
Dynamic Store General Manager at Pret A Manger with a proven track record in operations management and strategic planning. Adept at managing operations, ensuring quality, and driving customer satisfaction. Skilled in training and mentoring teams, fostering collaboration, and ensuring compliance with safety standards. Committed to driving business growth and operational excellence.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Store General Manager
Pret A Manger
03.2024 - Current
- Boosted customer loyalty with personalized shopping experiences and targeted promotions tailored to individual preferences.
- Streamlined inventory control processes to ensure accurate stock levels, minimize excess inventory, and reduce carrying costs.
- Hired, trained and retained high quality team members. Managed team by providing leadership, direction and continued development opportunities.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Conducted regular financial analysis to identify trends, sales forecasting and monitor budget compliance.
Assistant Manager-Operation- Ghost Kitchen
Circus Group
03.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Workplace Health and Safety Coordinator
Amazon
12.2022 - 03.2023
- Developed strong working relationships with regulatory bodies, facilitating smooth communication during inspections or audits.
- Conducted routine safety audits to identify areas for improvement and implemented corrective actions accordingly.
- Improved employee understanding of safety procedures through the development and delivery of engaging training materials.
- Investigated incidents, determining root causes and implementing corrective actions.
- Collaborated with cross-functional teams to identify potential hazards, leading to safer work environments for all staff members.
Supervisor-Warehouse Operation
Gorillas
06.2021 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Assistant Manager- Meeting and Events
Radisson Blu Hotel
02.2010 - 04.2015
- Assist in planning, organizing, and executing banquets and meetings, ensuring all client requirements are met.
- Directly supervises event setup and breakdown. Acts as the main point of contact for clients during events, solving issues and fulfilling requests.
- Assists with inventory control, budgeting, and other administrative tasks to support efficient department operations.
- Trains, schedules, and manages banquet staff. Conducts pre-shift meetings to ensure the team is prepared and aligned on event details.
Education
Master of Science - International Business
University of Ulster
United Kingdom 04.2001 -
Graduate Diploma - Management
Institute of Commercial Management
London, UK 04.2001 -
Higher Diploma - Hotel Management
College of Tourism And Hotel Management
Nicosia, Cyprus 04.2001 -
Bachelor of Arts - Social Science
National University
DHaka, Bangladesh 04.2001 -
Skills
Store operations
Operations management
Training and mentoring
Strategic planning
Recruitment and hiring
Inventory management
Occupational health
Root-cause analysis
Voluntary Work
Social Worker- Deutsches Rotes Kreuz, 2016-2017
Timeline
Store General Manager
Pret A Manger
03.2024 - Current
Assistant Manager-Operation- Ghost Kitchen
Circus Group
03.2023 - 03.2024
Workplace Health and Safety Coordinator
Amazon
12.2022 - 03.2023
Supervisor-Warehouse Operation
Gorillas
06.2021 - 08.2022
Assistant Manager- Meeting and Events
Radisson Blu Hotel
02.2010 - 04.2015
Master of Science - International Business
University of Ulster
04.2001 -
Graduate Diploma - Management
Institute of Commercial Management
04.2001 -
Higher Diploma - Hotel Management
College of Tourism And Hotel Management
04.2001 -
Bachelor of Arts - Social Science
National University
04.2001 -