Dynamic and versatile professional with 16 months of shopper experience at PICNIC GmbH and six months as a floor Operations Leader at Flaschenpost, backed by a rich international career in team leadership,operations,education, and sales across Germany, Saudi Arabia, and the UAE. Holding dual MSC degrees in Business Analytics and Environmental Science. I bring a data driven mind set, a strong command of people management, and a passion for process optimization. Eager to step into the Captain role at PICNIC, where I can leverage my analytical acumen, hands on experience, and leadership skills to coach team, enhance operational efficiency and deliver an outstanding tech enabled shopper experience.
· Supervise and coordinate the floor staff, ensuring efficient workflow.
· Provide training and support to new team members.
· Ensure that all operational processes are followed, from order fulfilment to delivery.
· Monitor stock levels and report any shortages or discrepancies.
· Address customer inquiries and resolve issues promptly to ensure satisfaction.
· Ensure adherence to health and safety regulations.
· Maintain records of sales, inventory, and staff performance.
· Monitor product quality and presentation, ensuring high standards are met.
· Responsible for maintaining smooth day-to-day operations on the floor.
· Identify areas for improvement and implement necessary changes.
· Foster a positive team environment and address any team dynamics issues.
Helped students with initial adjustment to academic life and interpreted institutions policies and requirements
drove continuous improvement related to the use of new teaching tools, training methods, and the improvement of online education instruction.
Evaluated students using standardized criteria to determine abilities and learning needs.
Mentored students, offering advice and support on topic selection, appropriateness, and academic value.
Used illustrative activities to help students explore concepts.
Motivated a diverse and experienced teaching team of employees while demonstrating strong leadership skills.
Developed peer mentoring programs to foster a sense of community and academic support among students.
offered counseling to help students deal with academic, personal, or behavioral issues
Conducted regular academic advising sessions, addressing challenges and exploring opportunities for student growth.
Updated Course materials, content, and delivery.
Coordinated new student orientation programs, providing a smooth transition into academic life.
October 2005 - September 2023
Integrated approaches to modernize and streamline program operations, maintaining financial solvency and improving student performance.
Maintained program operating within budget levels, maximising resource utilization whilst minimizing costs.
Elevated school profile to bring in better staff, students, and partnerships.
Developed program structures and courses complying with requirements.
Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
Optimized student educational strategies with clear advice on course choices, progression, and career options.
Conferred with educators to identify current classroom concerns and diversify instructional strategies.
Analyzed program trends to identify areas of improvement and recommended corrective actions.
Established and optimized program schedules to cover planned needs.
Strengthened community engagement strategies to boost program outreach.
overseeing the delivery of examination materials and checking them before exams commencing, packing and returning scripts, and maintaining logs appropriately,
answering inquiries about exams.
exam registration procedure including receiving and collating the registration form, entering and retrieving data on exam board registration portals, payments, and exam correspondence including the dispatch of results
Assists with the recruitment and management venue, staff( invigilators, examiners, and inspectors)
Assists with the evaluation of new associate schools, agents, and other educational institutions.
Assists with searching for and evaluating new venues,
To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams
To assist with managing the administration of exams with professional bodies partners, as necessary.
Maintained spotless and tidy working areas to create risk-free and productive environments.
Improved workplace safety to reduce accidents and near-misses.
Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Acted as point of contact and motivation for employees.
Coordinated employee schedules and handled resource management to remove barriers to productivity.
Oversaw day-to-day activities of the team, ensuring tasks were completed to a high standard.
Identified operational problems and proposed solutions to management, improving service efficiency
Demonstrated ability to assess risk and respond to issues appropriately eliminating workplace accidents and incidents
Increased team productivity through effective staff planning, coordination, and task delegation
Processed orders and recorded transactions accurately.
Kept clear, detailed customer records to maximize future sales opportunities.
Communicated demand shifts to manufacturers to maintain relevant product offerings.
To ensure our medications were targeted to the right types of cancer in the right types of patients
Analyzed business data to complete sales forecasts and inform strategy.
Broadened customer bases to meet demanding sales territory targets.
Enhanced sales performance, actively monitoring all leads and conversions.
Achieved monthly sales and performance KPIs for improved team success.
Grew repeat customer spending through regular updates on new products and services.
In recognition of producing a student who achieved the top ranking in the Kingdom of Saudi Arabia in the Cambridge Brilliance Award for Biology in the GCE advanced level exam in May/June 2010 under CAIE by BIS, Dammam.
Under my supervision, BIS students received Cambridge awards in various merit places
in Biology at the advanced level in the Dammam region(KSA) for four consecutive years, from 2015 to 2019 and 2022.
I received the BIS Best Teacher Performance award for producing the most A* in Biology out of all other subjects in IGCSE during the May-June 2012 session.
I consistently secured the targeted achievement by achieving 75% A* in O-level Biology and 50% A* in advanced-level Biology.
President of DU Debating Society from 3rd January 1998 to 4th April 1999.
General Secretary of DU Tourist Society from 11th June 1996 to 4th August 1997.
President of Voluntary Blood Donating Organization "Bandhan" of FH Hall, DU from 6th October 1999 to 11th November 2000.
I Completed the stage 2 Intermediate course in Cambridge IGCSE level Biology in 2009
I Completed the stage 2 Intermediate course in Cambridge GCE AS/A level Biology in 2010.
I Completed the Cambridge International Examinations Professional Development Course at Cambridge IGCSE Biology 0610 and AS/A level Biology 9700 in the year 2015.
I Completed the Professional Development Course at Cambridge International AS & A level Biology(9700) extension conducted by CAIE in the year 2019.
I Completed the Collaborative Learning Workshop held in Saudi Arabia, conducted by Cambridge University in the year 2013.