Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Cassidy

Wilmington

Summary

Dynamic Pharmacy Operations Manager with extensive experience at Walgreens, excelling in workflow optimization and staff management. Proven track record in enhancing patient safety and satisfaction through effective training and mentoring. Skilled in prescription verification and inventory management, driving operational efficiency and compliance in fast-paced environments.

Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
06.2018 - Current
  • Supported daily pharmacy operations, ensuring compliance with safety and regulatory requirements.
  • Assisted in inventory management, tracking stock levels and replenishing medications as needed.
  • Gained proficiency in pharmacy management software for prescription processing and patient records.
  • Collaborated with team members to streamline workflow processes and enhance service efficiency.
  • Resolved customer inquiries, providing accurate medication information and support services.
  • Maintained cleanliness and organization of pharmacy workspace to ensure optimal operational conditions.
  • Participated in training sessions to develop knowledge of pharmaceutical products and best practices.
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.

Pharmacy Technician Supervisor

Walgreens
07.2008 - 06.2018
  • Supervised daily operations and workflow of pharmacy technicians to ensure compliance with regulatory standards.
  • Trained and mentored new staff on medication dispensing processes and customer service protocols.
  • Implemented inventory management strategies to optimize stock levels and minimize waste.
  • Conducted regular audits of medication storage areas to maintain safety and accuracy of prescriptions.
  • Oversaw scheduling of pharmacy staff to ensure adequate coverage during peak business hours.
  • Resolved customer inquiries and concerns, enhancing overall patient satisfaction through effective communication.
  • Led process improvement initiatives that streamlined operations, reduced errors, and increased efficiency in prescription fulfillment.

Billing Coordinator

Benchmark Systems
08.2006 - 04.2008
  • Managed billing processes to ensure timely and accurate invoicing.
  • Coordinated with cross-functional teams to resolve billing discrepancies efficiently.
  • Implemented process improvements resulting in enhanced billing accuracy and reduced errors.
  • Trained junior staff on billing procedures, fostering a collaborative work environment.
  • Developed and maintained relationships with clients to facilitate smooth billing operations.
  • Oversaw compliance with regulatory standards related to billing practices and documentation.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Entered details into accounts and tracked payments.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.

Education

Bachelor of Science - Biological Sciences

George Washington University
Washington, DC
05-2016

Psychology

Wesley College
Dover, DE
05-2005

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Pharmacy management
  • Direct patient care
  • Patient safety
  • Training and mentoring
  • Insurance billing
  • Staff management
  • Operations management
  • Team building

Certification

Cpht,PTCB,ASHP

Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
06.2018 - Current

Pharmacy Technician Supervisor

Walgreens
07.2008 - 06.2018

Billing Coordinator

Benchmark Systems
08.2006 - 04.2008

Bachelor of Science - Biological Sciences

George Washington University

Psychology

Wesley College

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Megan Cassidy