MEGAN TRUONG
Claymont,DE
Summary
Operations and Program Manager with 10+ years of experience leading compliance, permitting, inspections, and remediation workflows across large, multi-portfolio real estate and retail operations. Managed regulatory compliance for approximately 6,000 properties across 12 states, including high-risk municipal requirements tied to property sales and closings. Proven ability to coordinate vendors, municipalities, and internal stakeholders to meet deadlines, protect transaction timelines, and reduce compliance risk.
Overview
8
8
years of professional experience
Work History
Asset Services Manager
Sylvan Road Capital
REMOTE
08.2022 - 06.2025
- - Owned end-to-end permitting, licensing, and compliance for approximately 6,000 rental properties across 12 states and 8 portfolios.
- - Led municipal inspection workflows and coordinated required repairs to resolve violations and secure pass approvals for occupancy.
- - Managed Baltimore, MD lead inspection and licensing compliance, including vendor coordination for certified remediation and city re-inspections.
- - Owned compliance for property sales and closings, ensuring all municipal requirements (occupancy inspections, dye tests, documentation, fees) were met prior to closing.
- - Coordinated inspectors, remediation timelines, certified vendors, municipal applications/fees, and packaged compliance documentation for closing files.
- - Built tracking systems to reduce compliance risk and prevent closing delays.
Warranty & Repairs Coordinator
Alpha Omega Construction Group
Ladson
10.2020 - 08.2022
- - Managed warranty and repairs operations, scheduling field crews, materials, and documentation.
- - Resolved homeowner and builder concerns; coordinated vendors and tracked POs, invoices, and job costs.
- - Prepared repair estimates and maintained service records.
Construction Project Coordinator
Insomnia Cookies
Newtown Square
08.2018 - 03.2020
- - Supported nationwide expansion across 160+ retail locations.
- - Led signage coordination including permitting, design reviews, and installation management.
- - Ran RFPs, negotiated vendor pricing, and coordinated with architects, contractors, and municipalities.
- - Maintained insurance and compliance documentation for all locations.
Operational Support Coordinator
Insomnia Cookies
Newtown Square
02.2017 - 08.2018
- - Coordinated repairs and maintenance across 160+ locations; managed vendor scheduling.
- - Oversaw procurement/installation of major equipment; managed expenses (Expensify, Concur) and leadership travel.
Education
Some College (No Degree) -
Delaware County Community College
Media, PALeveraging Leadership for Project Management
Penn State
Malvern, PAHigh School Diploma -
Marple Newtown Senior High School
Newtown Square, PA06.2008
Skills
Operations Management Program Management Compliance Operations Regulatory Compliance Permitting & Inspections Vendor Management Cross-Functional Coordination Process Improvement Workflow Management Stakeholder Management Documentation & Reporting Remote Operations
ADDITIONAL EXPERIENCE
- Business Development & Listings Coordinator — Rental Listings Marketplace | 2008 – 2016
- - Built and maintained a large inventory of rental listings by prospecting and onboarding private and small-scale landlords via outbound outreach.
- - Sourced high-quality rental opportunities through local research (including independent postings) to expand marketplace supply.
- - Matched renter search criteria to curated listings via a searchable database and customized website experience, supporting a subscription-based housing search model.
Awards
Sylvan Road Capital — Rookie of the Year
Alpha Omega Construction Group — All-Star of the Year
Insomnia Cookies — 4 'High Five' Recognition Awards
Timeline
Asset Services Manager
Sylvan Road Capital
08.2022 - 06.2025
Warranty & Repairs Coordinator
Alpha Omega Construction Group
10.2020 - 08.2022
Construction Project Coordinator
Insomnia Cookies
08.2018 - 03.2020
Operational Support Coordinator
Insomnia Cookies
02.2017 - 08.2018
Leveraging Leadership for Project Management
Penn State
Some College (No Degree) -
Delaware County Community College
High School Diploma -
Marple Newtown Senior High School