MEGAN XIONG
Automated Logistic Specialist
Baumholder
Work Preference
Summary
Automated Logistics Specialist experienced handling and storing stock and products. Exceptionally talented in coordinating, planning and overseeing supply inventory, materials and equipment. Accurately reports detailed listings of supply levels and ensures accountability for equipment and parts.
Overview
13
13
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Automated Logistics Specialist
United States Army
03.2014 - Current
- Entering in the proper data for orders and dispatches
- United States Active Army
- Processed over 10 million dollars worth of parts needed for maintenance
- Platoon Sergeant
- Proficient in GCSS-Army
- Streamlined inventory management processes by implementing automated systems, enhancing operational efficiency and accuracy in logistics.
- Coordinated logistical support operations, ensuring timely delivery of supplies and equipment to meet mission objectives.
- Analyzed supply chain data to identify trends and optimize resource allocation, resulting in improved readiness rates.
- Trained and mentored junior personnel on logistics protocols, fostering a culture of accountability and operational excellence.
- Collaborated with cross-functional teams to support mission planning, contributing to seamless operations and strategic objectives.
- Conducted data analysis to identify trends in inventory movement, informing purchasing decisions for optimal stock levels.
- Boosted customer satisfaction levels through timely delivery of orders and proactive communication of shipment status updates.
- Packed, crated, stenciled, weighed and banded equipment and supplies.
- Led initiatives to enhance warehouse management practices, significantly reducing turnaround times for supply distribution.
- Developed and maintained standard operating procedures for logistics operations, ensuring compliance with safety and regulatory standards.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Increased warehouse productivity, implementing advanced storage solutions and strategic layout designs.
- Managed warehouse staff effectively, providing training on new systems and fostering a collaborative work environment.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Implemented systems and procedures for accurate data collection and reporting.
- Oversaw the coordination of automated logistics operations, enhancing supply chain efficiency and reducing processing times.
- Implemented advanced inventory management systems, streamlining tracking processes and improving accuracy in stock levels.
- Trained and mentored junior personnel on automated logistics protocols, fostering a culture of continuous improvement and operational excellence.
- Analyzed logistics data to identify trends, leading to optimized resource allocation and enhanced operational decision-making.
- Conducted performance evaluations, providing constructive feedback to enhance soldier development and unit performance.
- Oversaw maintenance and accountability of equipment, ensuring operational readiness and compliance with safety standards.
- Fostered a culture of discipline and accountability, resulting in improved morale and mission accomplishment rates.
- Mentored junior leaders, equipping them with essential leadership skills and strategies for effective team management.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
- Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
- Ensured strict adherence to safety protocols, significantly reducing incidence of training-related injuries.
- Enhanced communication skills among troops, facilitating more effective coordination during operations.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
Customer Service Representative
Planet Fitness
10.2015 - 02.2016
- Maintained cleanliness and safety standards in the facility, contributing to a positive and healthy environment for all members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Giving tours and assisting people around the gym
- Entering information from new members into the computer in a timely manner
- Delivered exceptional customer service by promptly addressing member inquiries, fostering a welcoming environment that enhanced member retention.
- Trained and mentored new staff on customer interaction protocols, improving team efficiency and service delivery standards.
- Managed member accounts using the club management system, ensuring accurate billing and membership information updates.
- Resolved member issues through effective communication and problem-solving skills, significantly improving overall customer satisfaction.
Waitress and Hostess
Felician Village
07.2012 - 06.2015
- Provided diverse set of food beverage and hospitality services to elderly residents (ex: food preparation, seating, table setting, sanitation)
- Worked closely with staff and management to ensure residents were served high quality and efficient food and beverage services
- Helped to train new staff regarding food safety and sanitation procedures, culture and practice
- Collected payment and trained new staff on proper money handling procedures
- Promoted to Team Leader on select days
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Awarded Service Excellence
- Delivered exceptional customer service by efficiently managing seating arrangements, ensuring a welcoming atmosphere for guests.
- Assisted with menu guidance and food recommendations, enhancing guest satisfaction and dining experiences.
- Collaborated with kitchen staff to streamline order processes, leading to timely service and reduced wait times.
- Maintained cleanliness and organization of dining areas, contributing to a pleasant dining environment for patrons.
Education
High School Diploma -
Lincoln Senior High School
Manitowoc, WI06.2014
Skills
Proficient in Microsoft Office Suite (Powerpoint, Excel, Word)
Good ability with basic and numeracy and literacy skills
Proficient with technology
Proficient in GCSS-Army
Data entry/Inventory management
Customer relationship management
Warehouse management
Equipment accountability
Team leadership
Mentorship development
Client communication
Inventory tracking
Certification
Field Sanitation Team
Languages
English
Bilingual or Proficient (C2)
Hmong
Bilingual or Proficient (C2)
Accomplishments
- Supervised team of over 50 Soldiers
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Rugby
Cars
Motorcycles
Cooking
Learning something new
Software
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
GCSS-Army
Quote
Our greatest glory is not in never falling, but in rising every time we fall.
Confucius
Timeline
Field Sanitation Team
02-2021
Material and Execution Management
09-2020
Customer Service Representative
Planet Fitness
10.2015 - 02.2016
Automated Logistical Specialist
02-2015
Automated Logistics Specialist
United States Army
03.2014 - Current
Waitress and Hostess
Felician Village
07.2012 - 06.2015
High School Diploma -
Lincoln Senior High School