Mehmet Burak Koçak

Qualified Advanced Technical Support Specialist with four years of helpdesk and customer service experience. Provides comprehensive IT support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows server and Remote Desktop Manager user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

• Database Expertise Training - 19.10.2022

Formula 1 is a sport that I am deeply passionate about. The thrill of high-speed racing, the cutting-edge technology, and the strategic brilliance of the teams and drivers all contribute to my fascination with this sport. I find the precision and skill required to navigate the challenging circuits around the world truly captivating. Additionally, the history and heritage of Formula 1 add an extra layer of intrigue. I am always eager to learn more about the sport and follow each race with great enthusiasm.

• Increased number of resolved job tickets by 138% over previous year.
• Contributed to a reduction in operational costs of 21%.
• Supervised team of 3 staff members.

I was born in Ankara and spent most of my life in this city. My love for computers, electronics, and mathematics, which began in my primary school years, led to my first step in my career with a program that sounded odd like a television-equipped calculator but was enjoyable due to the mathematics it involved during my teenage years. Throughout my education, even though it sometimes caused me to fall behind in school lessons, I could never suppress my desire to assemble the pieces within me to create a new product and try to code it myself. I studied at AYBU, one of the universities with the best computer programming departments in my country. After doing an internship and working at TurkTelekom, I started studying in one of the departments I found enjoyable, statistics. On February 6, 2023, I lost a significant part of my life in two major earthquakes, which led me to decide to move to a new country and look for a job