Summary
Overview
Work History
Education
Skills
Timeline
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Mekalah Jones

Dover

Summary

Results-driven operations specialist with 6 years of experience designing structured workflows and optimizing processes across diverse industries. Proven track record of leveraging data analysis to enhance operational efficiency by 15% and improve client experience. Excels in cross-functional collaboration to implement system improvements and solve complex operational challenges, positioning me to drive operational excellence for RepeatMD.

Overview

7
7
years of professional experience

Work History

Claims Adjuster

Chubb
07.2023 - Current
  • Design and implement structured workflows for insurance claims, ensuring strict adherence to documentation standards and regulatory requirements while optimizing operational excellence
  • Conduct data analysis of claim processes, leading to a 15% enhancement in operational efficiency and productivity through system improvements and process optimization
  • Manage client experience by resolving customer complaints with empathy and clarity, successfully mitigating the risk of client turnover and improving overall satisfaction levels

Short Term Disability Case Manager

Unum
01.2022 - 07.2023
  • Evaluated and applied policy conditions, maintaining strict compliance with disability claim eligibility standards while creating documented, scalable processes for future reference
  • Led cross-functional initiatives to review existing procedures, resulting in enhanced operational efficiencies and improved service standards
  • Conducted thorough analysis of customer interaction data, implementing strategic improvements that resulted in a 10% increase in engagement metrics and overall client experience

Scheduling & Project Analyst

Bayhealth Medical Group
03.2018 - 09.2021
  • Created and managed detailed project documentation, enhancing cross-team collaboration and supporting project transparency through structured workflows
  • Conducted rigorous data audits and analysis that decreased reporting errors, bolstering data accuracy and reliability for data-based decision making
  • Fostered positive client relationships and optimized critical operational processes, contributing to improved customer satisfaction levels and overall operational excellence

Education

Associate of Science - Biological Sciences

Delaware Technical Community College

Skills

  • Operational Development
  • Analytical Reasoning
  • Process Improvement
  • Adaptability
  • Data Analysis

Timeline

Claims Adjuster

Chubb
07.2023 - Current

Short Term Disability Case Manager

Unum
01.2022 - 07.2023

Scheduling & Project Analyst

Bayhealth Medical Group
03.2018 - 09.2021

Associate of Science - Biological Sciences

Delaware Technical Community College

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Mekalah Jones