MELANIE VELEZ
New Castle
Summary
Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Several years of experience in various retail settings with a proven track record of job success. Highly skilled in fast and accurate data entry, showcasing significant experience in managing large volumes of information. Possess strong organizational skills and ability to prioritize tasks effectively, ensuring timely project completion. Demonstrated capability in improving data processing workflows, leading to increased efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Application Processor
Citi
Newark
04.2024 - Current
- Processed incoming applications and ensured that all information was properly entered into the system.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Researched and obtained further information for incomplete documents.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Organized and filed data in appropriate locations for easy access to essential information.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Stower
Amazon
02.2022 - 01.2025
- Performed regular audits of store shelves to ensure items were in the correct locations and pricing was accurate.
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced.
- Followed safety regulations while operating pallet jacks, forklifts and other equipment to move heavy items.
Cube Operator
Zacros
Newark
02.2024 - 10.2024
- Assisted in the setup of production lines according to customer specifications.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Monitored and adjusted machine operations as needed for quality assurance.
- Inspected finished products to verify conformity to quality standards.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Learned and followed safety and emergency procedures.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Food Runner
Constitution Yards
Wilmington
01.2021 - 10.2021
- Memorized the menu to accurately answer customer inquiries.
- Properly stored food items and ingredients in accordance with food safety regulations.
- Followed proper food safety protocols to ensure quality and safety of food served.
- Transported food trays from kitchen to dining areas.
- Checked all dishes before delivering them to ensure quality standards were met.
- Followed proper sanitation guidelines when handling food products.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
Wawa
01.2020 - 01.2021
- Greeted customers in a friendly and professional manner.
- Maintained an accurate cash drawer, reconciling discrepancies to the penny.
- Restocked supplies, cleaned and organized the store, and completed other tasks in a timely manner, resulting in improved efficiency.
- Consistently prepared high-quality food items in a timely manner, resulting in an increase in customer satisfaction ratings.
Crew Member
Big Lots
03.2019 - 01.2020
- Trained a new crew member on best practices, resulting in improved customer experience.
- Maintained an accurate cash drawer, reconciling discrepancies to the penny.
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience.
Sales Associate
Lush
Newark
04.2019 - 12.2019
- Developed strong customer relationships that resulted in an increase in repeat business.
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales.
Housekeeper
The Maids
01.2019 - 04.2019
- Performed laundry duties, such as washing, folding, and ironing linen and clothing.
- Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings.
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities.
- Provided excellent customer service to guests.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Janitor
Walmart
05.2018 - 03.2019
- Developed and maintained a safe and hazard-free work environment for all staff members.
- Cleaned and sanitized bathrooms, kitchens, and other high-traffic areas on a daily basis.
Cashier
Boost Mobile
01.2018 - 12.2018
- Managed customer complaints in a professional and courteous manner, ensuring a high level of customer service.
- Greeted customers in a friendly and professional manner
- Operated point-of-sale systems, accurately ringing up customers and processing payments.
Education
GED -
James H. Grove Adult High School
Wilmington06.2021
Skills
- Computer Skills
- Customer Service
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Collaboration & Teamwork
- Data entry
- Document processing
- Information verification
- Customer service
- Problem solving
- Attention to detail
- Time management
- Active listening
- Problem-solving
- Work ethic and integrity
- Money handling
- Product knowledge
- Picking and packing
- Loading and unloading
- Heavy lifting
- Self-motivated and disciplined
- Order picking
- Barcode scanning
- Safety training
- Supply ordering
Languages
English
Timeline
Application Processor
Citi
04.2024 - Current
Cube Operator
Zacros
02.2024 - 10.2024
Stower
Amazon
02.2022 - 01.2025
Food Runner
Constitution Yards
01.2021 - 10.2021
Wawa
01.2020 - 01.2021
Sales Associate
Lush
04.2019 - 12.2019
Crew Member
Big Lots
03.2019 - 01.2020
Housekeeper
The Maids
01.2019 - 04.2019
Janitor
Walmart
05.2018 - 03.2019
Cashier
Boost Mobile
01.2018 - 12.2018
GED -
James H. Grove Adult High School