Melis Genel
Berlin
Summary
Results-oriented and adaptable young professional with five years of experience in the public sector, supporting digital processes and federal policy implementation in a high-volume, regulated environment. After five years of working in the Government of Canada, I am now pursuing a Master’s in International Security Management in Berlin. I am passionate about bridging governance, technology, and innovation. I bring a structured yet creative approach to research-driven projects and enjoy contributing to initiatives and digital tools to make public systems smarter and more secure.
Overview
5
5
years of professional experience
Work History
Registry Support Officer – Virtual Hearings Team
Immigration and Refugee Board of Canada
01.2023 - 01.2025
- Coordinated and optimized digital workflows for 300+ virtual hearings using Microsoft Teams and SharePoint.
- Supported new online process rollout, improving efficiency and participant experience.
- Analyzed performance data to identify trends and recommend operational improvements.
- Collaborated with IT and security teams to ensure secure, reliable hearing processes.
- Managed case files and documentation for refugee claims, ensuring accuracy and compliance with legal standards.
- Coordinated communication between claimants and legal representatives, facilitating timely resolution of inquiries.
Registry Support Officer – Staffing and HR Team
Immigration and Refugee Board of Canada
01.2021 - 01.2023
- Managed recruitment for 50+ positions using federal HR systems
- Ensured compliance with data-protection and security-clearance requirements.
- Enhanced document tracking and digital workflows for more transparent reporting.
Case Management Officer – Staffing and HR Team
Immigration and Refugee Board of Canada
01.2020 - 01.2021
- Maintained accurate digital records for recruitment and case management.
- Supported transition to paperless systems and trained new staff on secure data handling.
- Contributed to standardized procedures that improved team efficiency.
- Coordinated with legal representatives to gather necessary documentation for hearings.
Education
Master of Arts - International Security Management
Berlin School of Economics And Law (HWR Berlin)
Berlin, Germany11-2026
Master of Arts - Industrial Relations
Queen's University
Toronto, Canada11-2019
Skills
- Digital Tools: Microsoft Teams, SharePoint, GCcase, GCdocs, Excel, Power BI (basic)
- Analytical & Research: Data reporting, policy analysis, workflow optimization
- Languages: English (fluent), German (beginner), French (beginner)
- Soft Skills: Collaboration, communication, adaptability, problem-solving
- Recruiting
- Business processes
Timeline
Registry Support Officer – Virtual Hearings Team
Immigration and Refugee Board of Canada
01.2023 - 01.2025
Registry Support Officer – Staffing and HR Team
Immigration and Refugee Board of Canada
01.2021 - 01.2023
Case Management Officer – Staffing and HR Team
Immigration and Refugee Board of Canada
01.2020 - 01.2021
Master of Arts - International Security Management
Berlin School of Economics And Law (HWR Berlin)
Master of Arts - Industrial Relations
Queen's University
Areas of Interest
- Digital Governance
- Compliance
- Public-Sector Innovation
- Technology and Society