Melissa Foster
New Castle
Summary
Dynamic Lead Front Desk Coordinator at Dr. Kreshtool & Kim Endodontics, PA, for the last 25 years. I am skilled in data entry and payment processing. I successfully streamline operations, ordering, and scheduling of staff and patients, ensuring a welcoming environment for patients, and efficient office management of our staff of 10.
Adept at enhancing customer satisfaction through exceptional service, effective problem-solving, and strong communication skills.
Overview
27
27
years of professional experience
Work History
Lead Front Desk Coordinator
Dr. Kreshtool & Kim Endodontics PA
Wilmington
09.1998 - Current
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Performed data entry tasks related to front desk operations such as tracking attendance records, updating information in databases, and entering invoices into accounting system.
- Provided assistance in resolving customer complaints or issues that arose during their stay.
- Trained new front desk coordinators on proper procedures for handling customer requests.
- Conducted regular audits of front desk operations to identify areas for improvement.
- Processed payments from customers using cash registers or point of sale systems.
- Managed the front desk operations including answering phone calls and emails, responding to inquiries, and managing reservations.
- Developed relationships with vendors to ensure timely delivery of products and services needed by the organization.
- Provided administrative support to other departments, such as scheduling appointments, preparing documents, and filing paperwork.
- Ensured compliance with company policies regarding safety protocols.
- Maintained a neat and tidy reception area at all times; ensured that it was presentable for visitors and clients.
- Assisted with special projects as assigned by supervisor or manager.
- Sent out reminder emails and phone calls to reserved guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
High School Diploma -
Delcastle Technical High School
Wilmington, Delaware06-1999
Skills
- Customer service
- Front desk operations
- Data entry
- Payment processing
- Training coordination
- Scheduling appointments
- Effective communication
- Problem solving
- Appointment scheduling
- File management
- Report generation
- Exceptional communication
- Task delegation
- Expense tracking
- Invoice processing
- Microsoft office
- Financial records oversight
- Front desk management
- Problem-solving skills
- Office management
References
- Erin Evans (Co-Worker/Friend) 30+ years (302) 981-5380
- Joanne Deiflippis (Office Manger) 20 + years (302) 528-3589
- Tina Burgess (Neighbor) 15+ years (302) 897-9082
Timeline
Lead Front Desk Coordinator
Dr. Kreshtool & Kim Endodontics PA
09.1998 - Current
High School Diploma -
Delcastle Technical High School
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