Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Melissa Matador

Customer Service Representative
Woonsocket,BY

Summary

Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Associate

Liveops
Scottsdale
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Increased revenue by cross-selling and upselling products and services.
  • Solved problems with products and services by providing customers with technical support.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Representative

Arise
Mirmar, FL
07.2017 - 11.2019
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

BBA - Buisness Communications

American International College
Springfield, MA
09.2010 - 06.2014

Skills

Inbound and outbound calling

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Timeline

Customer Service Associate

Liveops
05.2021 - Current

Customer Service Representative

Arise
07.2017 - 11.2019

BBA - Buisness Communications

American International College
09.2010 - 06.2014
Melissa MatadorCustomer Service Representative