Melissa Senel
Retail Assistant
Kranenburg
Summary
Proven to enhance customer satisfaction and team efficiency at REWE, I excel in cash handling and fostering teamwork. Leveraging strong customer service and time management skills, I've significantly contributed to maintaining high-quality standards and streamlining processes, ensuring a results-driven approach to every task. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Cashier
REWE
11.2023 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on organizing duties and best practices, improving overall staff performance.
- I am committed to continuous self-improvement both personally and professionally. I actively seek opportunities to learn and grow, whether through formal education, professional development courses, or hands-on experiences. By embracing challenges and consistently expanding my skills, I aim to contribute effectively to any team and achieve personal excellence in every endeavor.
- I successfully double the daily revenue through strategic planning and effective management techniques, without the need to open additional registers.
Bakery Assistant
Lang Bäckerei
01.2019 - 03.2019
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Increased efficiency by streamlining processes such as dough preparation, baking schedules, and equipment maintenance routines.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Assisted up to 50 customers per day with helpful attitude and positive approach
Education
High School Diploma -
Friedrich-Schiller-Schule
Neuhausen, Germany 09.2015 - 07.2020
Business
KSN Stuttgart-Nord
Stuttgart, Germany 04.2001 -
Skills
Customer Service
Cleaning and sanitizing
Work Ethic and Integrity
Product Recommendations
Patience and Empathy
Time management skills
Payment Processing
Customer Assistance
Cash Handling
Customer Service
Languages
German
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Beginner (A1)
Dutch
Beginner (A1)
Interests
Language
Art
Cooking
Organizing
Economy
IT
Self improvement
I am committed to continuous self-improvement both personally and professionally. I actively seek opportunities to learn and grow, whether through formal education, professional development courses, or hands-on experiences. By embracing challenges and consistently expanding my skills, I aim to contribute effectively to any team and achieve personal excellence in every endeavor.
Timeline
Cashier
REWE
11.2023 - Current
Bakery Assistant
Lang Bäckerei
01.2019 - 03.2019
High School Diploma -
Friedrich-Schiller-Schule
09.2015 - 07.2020
Business
KSN Stuttgart-Nord
04.2001 -
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