Melvin Marion
Tupelo
Summary
With a robust background in the United States Army as a Senior Information Technology Specialist and Data Operations Manager, I excel in IT infrastructure and system administration. Demonstrated success in leading change management initiatives and enhancing system reliability showcases my proactive problem-solving and IT compliance skills.
Experienced with managing complex IT infrastructures and system integrations. Utilizes advanced troubleshooting techniques to ensure optimal network performance and security. Knowledge of leading teams in high-pressure environments to achieve significant technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Operations Manager
United States Army
05.2024 - Current
- Responded swiftly to any incidents or issues that arose, minimizing impact on daily operations and addressing root causes proactively.
- Championed a culture of continuous improvement within the team by promoting innovation and adopting industry best practices.
- Led change management initiatives to ensure smooth transitions during technology upgrades or process overhauls.
- Oversaw development and implementation of improvements to support network operations.
Senior Information Technology Specialist
United States Army
09.2020 - 05.2024
- Managed helpdesk operations utilizing ServiceNow, streamlining ticket resolution process.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Used ticketing systems to manage and process support actions and requests.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
System Administrator
United States Army
12.2018 - 09.2020
- Optimized server performance to enhance system reliability for application functions.
- Developed troubleshooting guides to streamline support processes for IT team.
- Configured and maintained virtual machines using VMware for efficient resource utilization.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Information Technology Specialist
United States Army
11.2017 - 12.2018
- Deployed advanced network monitoring tools utilizing Cisco systems, enhancing diagnostics.
- Set up network profiles, security permissions and file sharing systems.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Installed and configured network printers and other peripheral devices.
Recreational Therapist
North Mississippi Regional Center
06.2012 - 10.2014
- Administered assessments to evaluate patient needs and determine appropriate therapeutic interventions, leading to more effective treatments.
- Promoted a positive and inclusive environment during all therapy sessions, fostering a sense of belonging among participants.
- Introduced adaptive sports programs for patients with physical disabilities, promoting increased physical activity and overall wellbeing.
- Documented patient progress and adjusted treatment plans accordingly, ensuring continued success in meeting therapeutic goals.
Education
Master of Science - Public Health Education
Kaplan University
Davenport, IA05-2016
Bachelor of Science - Exercise Science
Univerity of Mississippi
Oxford, Ms05-2012
Skills
- IT asset management
- IT budgeting
- IT infrastructure
- IT vendor management
- System administration
- Desktop support
- Ticket management
- Software installation
- Microsoft outlook
- Data recovery
Certification
- CompTIA Securityx - Computing Technology Industry Association.
- CompTIA Security+ - Computing Technology Industry Association.
- CompTIA Cloud+ - Computing Technology Industry Association.
- CompTIA Server+ - Computing Technology Industry Association.
Timeline
Data Operations Manager
United States Army
05.2024 - Current
Senior Information Technology Specialist
United States Army
09.2020 - 05.2024
System Administrator
United States Army
12.2018 - 09.2020
Information Technology Specialist
United States Army
11.2017 - 12.2018
Recreational Therapist
North Mississippi Regional Center
06.2012 - 10.2014
Master of Science - Public Health Education
Kaplan University
Bachelor of Science - Exercise Science
Univerity of Mississippi
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